Project VRM - User contributions [en]

Main Page

2011-09-06T03:51:39Z

Thietkeweb: /* VRM and the Economy */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. [http://www.allegromedical.com/wound-care-c541/bandages-c3770.html bandages] Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010). The purpose of the project is to encourage VRM development and to conduct research on its premises and its progress.

When the project began, Doc saw this as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed [http://www.url.vn/2.html/ thiet ke web] that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic [http://www.seo.url.vn/2.html/ Dich vu seo] goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express [http://www.vietnamairlinestickets.com/2.html/ Vietnam Airlines] preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable) ? VRM tools and services will answer these and many other questions that could not be asked before the Internet and came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers
#Base relationship-managing tools on open standards, open APIs (application program interfaces). This will support a rising tide of activity that will lift an infinite variety of business boats plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://www.azigo.com/ Azigo.com]
*[http://www.banyanproject.com/ The Banyan Project]
*[[EmanciPay]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[[ListenLog]]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://newgov.us/ NewGov.us]
*[http://www.paoga.com/ Paoga]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[[Personal RFP]]
*[http://projectdanube.org/ ProjectDanube]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://www.melbal.com/ Web Directory]
*[http://www.socialnori.org/ Social Nori]
*[http://www.gofrugal.com software retail]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.thumbtack.com/ Thumbtack]
*[http://www.trustfabric.com/ TrustFabric]
*[http://tucows.com Tucows] and [http://hover.com Hover.com]
*[http://www.freebetsbonuscodes.com/ Free Bets UK]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
[http://www.profischnell.com Übersetzung]
[http://www.profi-fachuebersetzung.de Übersetzung Deutsch Französisch]
[http://www.uebersetzung-deutsch-englisch.com Übersetzung]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12][http://www.chenkrahman.com/ ,] May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3[http://sakeena.net/ ,] San Francisco
* [http://impact.kynetx.com/ IMPACT/2011][http://www.anehuniklucu.com/ ,] March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011[http://www.musikdahsyat.info/ ,] Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University[http://www.gadgetsnew.us/ ,] Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View[http://trendsandroid.com/ ,] CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009[http://63newstrends.com/ ,] Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16[http://seo.zianka.com/ ,] 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during[http://63cell.blogspot.com/ ] [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring[http://blog-rahman.blogspot.com/ .] VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.
[http://www.ocularconcepts.us Website Design Cleveland]

Main Page

2011-09-06T03:50:10Z

Thietkeweb: /* Project VRM */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. [http://www.allegromedical.com/wound-care-c541/bandages-c3770.html bandages] Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010). The purpose of the project is to encourage VRM development and to conduct research on its premises and its progress.

When the project began, Doc saw this as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed [http://www.url.vn/2.html/ thiet ke web] that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable) ? VRM tools and services will answer these and many other questions that could not be asked before the Internet and came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers
#Base relationship-managing tools on open standards, open APIs (application program interfaces). This will support a rising tide of activity that will lift an infinite variety of business boats plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://www.azigo.com/ Azigo.com]
*[http://www.banyanproject.com/ The Banyan Project]
*[[EmanciPay]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[[ListenLog]]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://newgov.us/ NewGov.us]
*[http://www.paoga.com/ Paoga]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[[Personal RFP]]
*[http://projectdanube.org/ ProjectDanube]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://www.melbal.com/ Web Directory]
*[http://www.socialnori.org/ Social Nori]
*[http://www.gofrugal.com software retail]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.thumbtack.com/ Thumbtack]
*[http://www.trustfabric.com/ TrustFabric]
*[http://tucows.com Tucows] and [http://hover.com Hover.com]
*[http://www.freebetsbonuscodes.com/ Free Bets UK]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
[http://www.profischnell.com Übersetzung]
[http://www.profi-fachuebersetzung.de Übersetzung Deutsch Französisch]
[http://www.uebersetzung-deutsch-englisch.com Übersetzung]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12][http://www.chenkrahman.com/ ,] May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3[http://sakeena.net/ ,] San Francisco
* [http://impact.kynetx.com/ IMPACT/2011][http://www.anehuniklucu.com/ ,] March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011[http://www.musikdahsyat.info/ ,] Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University[http://www.gadgetsnew.us/ ,] Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View[http://trendsandroid.com/ ,] CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009[http://63newstrends.com/ ,] Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16[http://seo.zianka.com/ ,] 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during[http://63cell.blogspot.com/ ] [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring[http://blog-rahman.blogspot.com/ .] VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.
[http://www.ocularconcepts.us Website Design Cleveland]

Main Page

2011-07-08T03:52:31Z

Thietkeweb: /* VRM Terminology */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a research and development project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls], a fellow at the Center, to encourage VRM development and to conduct research on its premises and its progress.

When the project began in 2006, Doc saw it as "a way to fulfill the promise of [http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events and site.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Terminology ==
Like any new market concept, VRM requires the introduction of a handful of new terms. The community is currently (October 2010) using this wiki to develop Wikipedia entries for the following terms. Feel free to help us by reviewing and editing the following pages (or our [[Wikipedia Article Discussion]] page):
* [[Personal data service]]
* [[Personal data server]]
* [[Personal data store]]
* [[Personal data ecosystem]]
* [[Personal Cloud]]
* [[Personal Data management]]

We encourage discussion of these definitions on the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Please add other terms you feel are important to harmonize within VRM and with related [http://www.url.vn/1.html web design] and [http://www.seo.url.vn/1.html seo services] communities.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:

*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org
*[[Personal RFP]]
*[http://www.gofrugal.com/pos/point-of-sale.html Project tracking]
*[http://themineproject.org/ The Mine! Project]
*[http://code.google.com/p/webfinger/ webfinger]
*[http://watchdocumentary.tv/ Watch Free Documentary Film Online]
*[http://www.bettermanagement.com/seminars/seminar.aspx?l=14307 ''IT Governance: Vendor Relationship Management – Vendor or Partner? (audio seminar) ''] [[Sourabh Hajela, StartSmart Consulting & Bill Flemming, SAS IT Management Solutions, [http://www.gallbladderdetox.com/gall-bladder-surgery Gallbladder Surgery] Dr. Chen Siu.]]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] November, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]] (date TBD)
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [http://acnecurein14days.yolasite.com/ how to get rid of acne]
* [http://acnecurein14days.yolasite.com/ get rid of zits]
* [http://www.ulyssenardinwatch.com/ ulysse nardin]
* [http://www.freescenicpictures.com/ scenic pictures]
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University
* [http://www.thecompletedangedtruth.com/ how to get rid of cellulite]
* [http://www.rentalprotectionagency.com/tenant-screening.php/ Tenant Screening]
* [http://www.bankruptcyhq.com/cheap-bankruptcy/ Cheap Bankruptcy]

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] and [http://www.google.com Google] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.

Main Page

2011-07-08T03:48:10Z

Thietkeweb: /* VRM Terminology */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a research and development project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls], a fellow at the Center, to encourage VRM development and to conduct research on its premises and its progress.

When the project began in 2006, Doc saw it as "a way to fulfill the promise of [http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events and site.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Terminology ==
Like any new market concept, VRM requires the introduction of a handful of new terms. The community is currently (October 2010) using this wiki to develop Wikipedia entries for the following terms. Feel free to help us by reviewing and editing the following pages (or our [[Wikipedia Article Discussion]] page):
* [[Personal data service]]
* [[Personal data server]]
* [[Personal data store]]
* [[Personal data ecosystem]]
* [[Personal Cloud]]
* [[Personal Data management]]

We encourage discussion of these definitions on the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Please add other terms you feel are important to harmonize within VRM and with related [http://www.url.vn/1.html web design] communities.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:

*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org
*[[Personal RFP]]
*[http://www.gofrugal.com/pos/point-of-sale.html Project tracking]
*[http://themineproject.org/ The Mine! Project]
*[http://code.google.com/p/webfinger/ webfinger]
*[http://watchdocumentary.tv/ Watch Free Documentary Film Online]
*[http://www.bettermanagement.com/seminars/seminar.aspx?l=14307 ''IT Governance: Vendor Relationship Management – Vendor or Partner? (audio seminar) ''] [[Sourabh Hajela, StartSmart Consulting & Bill Flemming, SAS IT Management Solutions, [http://www.gallbladderdetox.com/gall-bladder-surgery Gallbladder Surgery] Dr. Chen Siu.]]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] November, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]] (date TBD)
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [http://acnecurein14days.yolasite.com/ how to get rid of acne]
* [http://acnecurein14days.yolasite.com/ get rid of zits]
* [http://www.ulyssenardinwatch.com/ ulysse nardin]
* [http://www.freescenicpictures.com/ scenic pictures]
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University
* [http://www.thecompletedangedtruth.com/ how to get rid of cellulite]
* [http://www.rentalprotectionagency.com/tenant-screening.php/ Tenant Screening]
* [http://www.bankruptcyhq.com/cheap-bankruptcy/ Cheap Bankruptcy]

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] and [http://www.google.com Google] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.

Main Page

2011-07-05T09:08:58Z

Thietkeweb: /* Past Events */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal  the customer side  of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a research and development project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls], a fellow at the Center, to encourage VRM development and to conduct research on its premises and its progress.

When the project began in 2006, Doc saw it as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, [http://alertforce.com.au/ohs-training-courses/forklift-safety/ forklift training] , companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog][http://seowhite.wordpress.com SEO] and in workshops and other events and site.[http://www.gallbladderdetox.com/gall-bladder-symptoms/ gall bladder symptoms]
[http://www.customessayhelp.com essay writing]

Read more about ProjectVRM on the [[About | About Page]].
[http://www.logodesignmaestro.com Custom Logo Design]

== VRM and the Economy ==
[http://www.headlicetreatmentworld.com head lice treatment]

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along  and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones''  to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Terminology ==
Like any new market concept, VRM requires the introduction of a handful of new terms. The community is currently (October 2010) using this wiki to develop Wikipedia entries for the following terms. Feel free to help us by reviewing and editing the following pages (or our [[Wikipedia Article Discussion]] page):
* [[Personal data service]]
* [[Personal data server]]
* [[Personal data store]]
* [[Personal data ecosystem]]
* [[Personal Cloud]]
* [[Personal Data management]]

We encourage discussion of these definitions on the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Please add other terms you feel are important to harmonize within VRM and with related communities.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://signalsforex.org/ forex signals]
*[http://azigo.com Azigo]
*[http://connect.me Connect.me]
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://www.url.vn/ Thiet ke web]
[http://www.omnibet.ro/ Pariuri sportive]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
necalls.blogspot.com/ Cell Phone Lookup]
*[[Personal RFP]]
*[http://www.gofrugal.com/pos/point-of-sale.html Project tracking]
*[http://themineproject.org/ The Mine! Project] *[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
*[http://www.vasundharafertility.com/infertility.php infetility]
*[http://www.choithraminternational.com ib schools]
*[http://anchoragerolfing.com/ Anchorage Rolfer]
*[http://www.hugglebuddies.org/ huggle buddies]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] November, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]] (date TBD)
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.[http://www.vietnamairlinestickets.com/2.html Vietnam Airlines]

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.

Main Page

2011-07-05T08:55:11Z

Thietkeweb: /* Project VRM */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal  the customer side  of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a research and development project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls], a fellow at the Center, to encourage VRM development and to conduct research on its premises and its progress.

When the project began in 2006, Doc saw it as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, [http://alertforce.com.au/ohs-training-courses/forklift-safety/ forklift training] , companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog][http://seowhite.wordpress.com SEO] and in workshops and other events and site.[http://www.gallbladderdetox.com/gall-bladder-symptoms/ gall bladder symptoms]
[http://www.customessayhelp.com essay writing]

Read more about ProjectVRM on the [[About | About Page]].
[http://www.logodesignmaestro.com Custom Logo Design]

== VRM and the Economy ==
[http://www.headlicetreatmentworld.com head lice treatment]

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along  and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones''  to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Terminology ==
Like any new market concept, VRM requires the introduction of a handful of new terms. The community is currently (October 2010) using this wiki to develop Wikipedia entries for the following terms. Feel free to help us by reviewing and editing the following pages (or our [[Wikipedia Article Discussion]] page):
* [[Personal data service]]
* [[Personal data server]]
* [[Personal data store]]
* [[Personal data ecosystem]]
* [[Personal Cloud]]
* [[Personal Data management]]

We encourage discussion of these definitions on the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Please add other terms you feel are important to harmonize within VRM and with related communities.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://signalsforex.org/ forex signals]
*[http://azigo.com Azigo]
*[http://connect.me Connect.me]
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://www.url.vn/ Thiet ke web]
[http://www.omnibet.ro/ Pariuri sportive]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
necalls.blogspot.com/ Cell Phone Lookup]
*[[Personal RFP]]
*[http://www.gofrugal.com/pos/point-of-sale.html Project tracking]
*[http://themineproject.org/ The Mine! Project] *[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
*[http://www.vasundharafertility.com/infertility.php infetility]
*[http://anchoragerolfing.com/ Anchorage Rolfer]
*[http://www.hugglebuddies.org/ huggle buddies]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] November, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]] (date TBD)
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.

Main Page

2011-07-05T01:29:48Z

Thietkeweb: /* Project VRM */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal  the customer side  of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a research and development project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls], a fellow at the Center, to encourage VRM development and to conduct research on its premises and its progress.

When the project began in 2006, Doc saw it as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue": [http://www.DiamondLinks.net link building] by [http://www.seo.url.vn Dich vu seo] and [http://www.buyhotleads.com buy hot leads] [http://www.dejtingv.se/ Dejting]
[http://www.monarch-garments.com/blazer.asp blazer]
[http://www.essayhelppros.com/cheap-custom-essays.php cheap custom essays]
[http://www.essayhelppros.com essay writing help] [http://www.vietnamairlinestickets.com Vietnam Airlines]

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, [http://alertforce.com.au/ohs-training-courses/forklift-safety/ forklift training] , companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events and site.[http://www.gallbladderdetox.com/gall-bladder-symptoms/ gall bladder symptoms]
[http://www.customessayhelp.com essay writing]

Read more about ProjectVRM on the [[About | About Page]].
[http://www.logodesignmaestro.com Custom Logo Design]

== VRM and the Economy ==
[http://www.headlicetreatmentworld.com head lice treatment]

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along  and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones''  to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Terminology ==
Like any new market concept, VRM requires the introduction of a handful of new terms. The community is currently (October 2010) using this wiki to develop Wikipedia entries for the following terms. Feel free to help us by reviewing and editing the following pages (or our [[Wikipedia Article Discussion]] page):
* [[Personal data service]]
* [[Personal data server]]
* [[Personal data store]]
* [[Personal data ecosystem]]
* [[Personal Cloud]]
* [[Personal Data management]]

We encourage discussion of these definitions on the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Please add other terms you feel are important to harmonize within VRM and with related communities.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://signalsforex.org/ forex signals]
*[http://azigo.com Azigo]
*[http://connect.me Connect.me]
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://www.url.vn/ Thiet ke web]
[http://www.omnibet.ro/ Pariuri sportive]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[[ListenLog]]
*[http://www.vrm.cl/ myinfo.cl]
*[http://www.pharmasx.com/viagra-kaufen/ viagra kaufen]
*[http://www.machiningpartners.com/ machining services]
*[http://www.buyhotleads.com buy hot leads]
*[http://www.allseoexperts.com SEO Experts]
*[http://mydex.org/ MyDex]
*[http://newgov.us/ NewGov.us]
*[http://www.paoga.com/ Paoga]
*[http://www.p90x-workout-schedule.net/ P90x Workout Schedule]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://www.vietnamairlinestickets.com Cheap vietnam flights]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[http://www.gofrugal.com/pos/point-of-sale.html Project Data Tracking]
*[http://phonyphonecalls.blogspot.com/ Cell Phone Lookup]
*[[Personal RFP]]
*[http://projectdanube.org/ ProjectDanube]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://naukajazdybielskobiala.pl/ Prawo Jazdy]
*[http://cheapestoemsoftware.com/ Cheap oem software]
*[http://www.thecompletedangedtruth.com/ how to get rid of cellulite]
*[http://www.socialnori.org/ Social Nori]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.trustfabric.com/ TrustFabric]
*[http://www.gallbladderdetox.com/gall-bladder-symptoms Gallbladder Removal]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.vrmhub.net VRM Hub]
*[http://www.naukajazdybielskobiala.pl nauka jazdy bielsko]
*[http://www.vrmlabs.net VRM Labs]
*[http://www.banyanproject.com/ The Banyan Project]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
*[http://www.vasundharafertility.com/infertility.php infetility]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] November, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]] (date TBD)
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.

Main Page

2011-07-05T01:27:59Z

Thietkeweb: /* VRM Development Work */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal  the customer side  of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a research and development project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls], a fellow at the Center, to encourage VRM development and to conduct research on its premises and its progress.

When the project began in 2006, Doc saw it as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue": [http://www.DiamondLinks.net link building] by [http://www.seo.url.vn Dich vu seo] and [http://www.buyhotleads.com buy hot leads] [http://www.dejtingv.se/ Dejting]
[http://www.monarch-garments.com/blazer.asp blazer]
[http://www.essayhelppros.com/cheap-custom-essays.php cheap custom essays]
[http://www.essayhelppros.com essay writing help]

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, [http://alertforce.com.au/ohs-training-courses/forklift-safety/ forklift training] , companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events and site.[http://www.gallbladderdetox.com/gall-bladder-symptoms/ gall bladder symptoms]
[http://www.customessayhelp.com essay writing]

Read more about ProjectVRM on the [[About | About Page]].
[http://www.logodesignmaestro.com Custom Logo Design]

== VRM and the Economy ==
[http://www.headlicetreatmentworld.com head lice treatment]

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along  and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones''  to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Terminology ==
Like any new market concept, VRM requires the introduction of a handful of new terms. The community is currently (October 2010) using this wiki to develop Wikipedia entries for the following terms. Feel free to help us by reviewing and editing the following pages (or our [[Wikipedia Article Discussion]] page):
* [[Personal data service]]
* [[Personal data server]]
* [[Personal data store]]
* [[Personal data ecosystem]]
* [[Personal Cloud]]
* [[Personal Data management]]

We encourage discussion of these definitions on the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Please add other terms you feel are important to harmonize within VRM and with related communities.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://signalsforex.org/ forex signals]
*[http://azigo.com Azigo]
*[http://connect.me Connect.me]
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://www.url.vn/ Thiet ke web]
[http://www.omnibet.ro/ Pariuri sportive]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[[ListenLog]]
*[http://www.vrm.cl/ myinfo.cl]
*[http://www.pharmasx.com/viagra-kaufen/ viagra kaufen]
*[http://www.machiningpartners.com/ machining services]
*[http://www.buyhotleads.com buy hot leads]
*[http://www.allseoexperts.com SEO Experts]
*[http://mydex.org/ MyDex]
*[http://newgov.us/ NewGov.us]
*[http://www.paoga.com/ Paoga]
*[http://www.p90x-workout-schedule.net/ P90x Workout Schedule]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://www.vietnamairlinestickets.com Cheap vietnam flights]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[http://www.gofrugal.com/pos/point-of-sale.html Project Data Tracking]
*[http://phonyphonecalls.blogspot.com/ Cell Phone Lookup]
*[[Personal RFP]]
*[http://projectdanube.org/ ProjectDanube]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://naukajazdybielskobiala.pl/ Prawo Jazdy]
*[http://cheapestoemsoftware.com/ Cheap oem software]
*[http://www.thecompletedangedtruth.com/ how to get rid of cellulite]
*[http://www.socialnori.org/ Social Nori]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.trustfabric.com/ TrustFabric]
*[http://www.gallbladderdetox.com/gall-bladder-symptoms Gallbladder Removal]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.vrmhub.net VRM Hub]
*[http://www.naukajazdybielskobiala.pl nauka jazdy bielsko]
*[http://www.vrmlabs.net VRM Labs]
*[http://www.banyanproject.com/ The Banyan Project]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
*[http://www.vasundharafertility.com/infertility.php infetility]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] November, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]] (date TBD)
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.

Main Page

2011-07-05T01:27:09Z

Thietkeweb: /* Project VRM */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal  the customer side  of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a research and development project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls], a fellow at the Center, to encourage VRM development and to conduct research on its premises and its progress.

When the project began in 2006, Doc saw it as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue": [http://www.DiamondLinks.net link building] by [http://www.seo.url.vn Dich vu seo] and [http://www.buyhotleads.com buy hot leads] [http://www.dejtingv.se/ Dejting]
[http://www.monarch-garments.com/blazer.asp blazer]
[http://www.essayhelppros.com/cheap-custom-essays.php cheap custom essays]
[http://www.essayhelppros.com essay writing help]

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, [http://alertforce.com.au/ohs-training-courses/forklift-safety/ forklift training] , companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events and site.[http://www.gallbladderdetox.com/gall-bladder-symptoms/ gall bladder symptoms]
[http://www.customessayhelp.com essay writing]

Read more about ProjectVRM on the [[About | About Page]].
[http://www.logodesignmaestro.com Custom Logo Design]

== VRM and the Economy ==
[http://www.headlicetreatmentworld.com head lice treatment]

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along  and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones''  to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Terminology ==
Like any new market concept, VRM requires the introduction of a handful of new terms. The community is currently (October 2010) using this wiki to develop Wikipedia entries for the following terms. Feel free to help us by reviewing and editing the following pages (or our [[Wikipedia Article Discussion]] page):
* [[Personal data service]]
* [[Personal data server]]
* [[Personal data store]]
* [[Personal data ecosystem]]
* [[Personal Cloud]]
* [[Personal Data management]]

We encourage discussion of these definitions on the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Please add other terms you feel are important to harmonize within VRM and with related communities.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://signalsforex.org/ forex signals]
*[http://azigo.com Azigo]
*[http://connect.me Connect.me]
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://www.url.vn/ Thiet ke web]
[http://www.omnibet.ro/ Pariuri sportive]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[[ListenLog]]
*[http://www.vrm.cl/ myinfo.cl]
*[http://www.pharmasx.com/viagra-kaufen/ viagra kaufen]
*[http://www.machiningpartners.com/ machining services]
*[http://www.buyhotleads.com buy hot leads]
*[http://www.allseoexperts.com SEO Experts]
*[http://mydex.org/ MyDex]
*[http://newgov.us/ NewGov.us]
*[http://www.paoga.com/ Paoga]
*[http://www.p90x-workout-schedule.net/ P90x Workout Schedule]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://www.vietnamairlinestickets.com Cheap vietnam flights]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[http://www.gofrugal.com/pos/point-of-sale.html Project Data Tracking]
*[http://phonyphonecalls.blogspot.com/ Cell Phone Lookup]
*[[Personal RFP]]
*[http://projectdanube.org/ ProjectDanube]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://naukajazdybielskobiala.pl/ Prawo Jazdy]
*[http://cheapestoemsoftware.com/ Cheap oem software]
*[http://www.thecompletedangedtruth.com/ how to get rid of cellulite]
*[http://www.shindiristudio.com/SEO-optimizacija-sajta/ SEO]
*[http://www.socialnori.org/ Social Nori]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.trustfabric.com/ TrustFabric]
*[http://www.gallbladderdetox.com/gall-bladder-symptoms Gallbladder Removal]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.vrmhub.net VRM Hub]
*[http://www.naukajazdybielskobiala.pl nauka jazdy bielsko]
*[http://www.vrmlabs.net VRM Labs]
*[http://www.banyanproject.com/ The Banyan Project]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
*[http://www.vasundharafertility.com/infertility.php infetility]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] November, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]] (date TBD)
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.

User talk:Thietkeweb

2011-06-30T05:21:38Z

Thietkeweb: New page: Hi all, I am a professional web designer in Viet Nam. I've designed hundreds of websites. Here are some useful web sites of mine: [http://www.vietnamandroid.com Android] : Provides inform...

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[http://www.aboutvietnam.org Vietnam Guide] : Information about Vietnam, the guide helps tourists travel in Vietnam

[http://www.vietnamseo.org Dich vu SEO] : Providing a professional SEO service in Vietnam Top

[http://www.quanho.org Quan ho Bac Ninh] : A intangible cultural heritage have been recognized by UNESCO

[http://www.yeswebsites.com Vietnam Directory] : Free Web Directory. Provide quality sites in many areas.

[http://www.seoservices.vn SEO services] : Providing international SEO service good price, quality

[http://www.thietkewebvietnam.net/webgiare Web gia re] : Web design services provide cost-saving solution for many businesses.

December 03 2008 Conference Call

2011-06-24T03:59:18Z

Thietkeweb: /* Marketing group output */

==Conference Call Notes==
Drafted by Joe Andrieu, December 03, 2008

==IRC==
#vrm at chat.freenode.net

==Other Calls==
[[Category:conference call]]
[[:Category:conference call]]

==Attendees==
* Joe Andrieu
* Dean Landsman
* Sean Bohan
* Iain Henderson
* Keith Hopper
* Doc Searls
* Alan Mitchell

==Agenda==
#Declaration of Independence/Principles
#Project VRM Landing Page
#CRM Business
#Iain Email
#Marketing group output
#Organization and IP policy discussion
#Next face to face
#Expectations
#VPI
#Dataportability

==Notes==
===Declaration of Independence/Principles===

Doc is working on it. Hopes to have something by the end of the week. Doc & Dean remind us that we keep getting questions about "is this VRM" and quite often just about advertising.

This flows with Doc's work on the 2nd edition of the cluetrain manifesto. So progress soon...

===Project VRM Landing Page===
Website is up. Looking for feedback/changes/etc. Hasn't been fixed to go over to Drupal at Berkman.

http://projectvrm.net

Send feedback to Dean. mailto:deanland@gmail.com

Note we also need a new logo.

===CRM Business===
We had a VRM meeting after IIW, graciously hosted by friends at Oracle.

Where it was mentioned by our hosts that "Whoever wins at VRM wins at CRM". To note, we do have the attention the top people at the #2 worldwide CRM company (#1 in US).

For the r-button, it occurs that we are going to be providing stuff for CRM people as well as VRM folks. Let's consider how we approach CRM companies without getting caught up in it.

Iain--I think its fairly easy to articulate to a CRM vendor how to make their system VRM enabled. I have had talks with folks at Terradata and IBM.

Doc--It seems to me that Oracle and Salesforce have dramatically changed the language they are using. Less about acquiring and owning customers. The wikipedia entry has changed. The old ways of pitching themselves has changed.

The smartest people don't go to Oracle for CRM solutions. Because it isn't so much about the technology, it's about changing your internal processes and culture. So why Oracle gets lots of money for enterprise solutions, there's a LOT more spent on CRM internally by companies reinventing themselves.

VRM + CRM Workshop?

VRM needs to interface with CRM.

If clever organizations see this as the future and start investing now, that will ease our development. The risk is them also trying to co-opt VRM for their own ends. That's an inevitable confrontation we'll just have to manage.

Once we have the declaration of independence and constitution, we can use that to focus our attention and to counter the inevitable efforts to co-opt VRM.

Actions:
#In the principles, we need to specifically address the reciprocity between CRM and VRM, that these are additive relationships.
#Doc would like to work with Iain on an article/working set of talking points about what VRM means for CRM.
#An event--VRM + CRM. Preferably one of many verticals. Doc would like to feel we are a bit further downstream. More concrete stuff to talk about.

===Marketing group output===
Group started out with Sean & Chris document, plus help with Dean and Deb. Sean has been picking up stuff and working on two new documents. Talking with some designers, looking for pro-bono.

Is this marketing group for marketing VRM or is it for the implications /for/ marketing of VRM. Answer: it is for marketing VRM. We are looking at interpreting VRM for "the real world". To be able to take what we do and take it to large retailers and invite them to be part of a pilot project, with a nice fee to fund that. So, anything we write has to make it past legal and IT as well as marketing. We want them to understand there is benefit here and in their language. We have a few candidate firms to approach.

Alan Mitchell asked to join the effort.
[http://www.vietnamseo.org Marketing online]
[http://www.aboutvietnam.org Vietnam guide]
[http://www.quangbaweb.biz Quang ba web]
[http://www.vietnamandroid.com Android]

===Organization and IP policy discussion===
There are some challenges playing well with Berkman. Doc needs to build up the project at Berkman, ie, getting funding in, before growing the project outside Berkman.

Conversation processing Bill Smith's feedback.

Doc is meeting with a lawyer next week on the organizational side.

Got to get the principles up. Website up. FAQ. These are gatekeepers for getting funding into VRM.

Iain notes that all of the either relationship stages in his recent email, have hundreds of pages.
Joe notes that with SwitchBook's NSF funding, he is ready to convene public discussions to create a search map specification.

Let's set up a weekly 1 hour meeting.

===Next face to face===
Stanford in the spring?

Early March
Last Week of February Good for Doc

Joe will push this forward.

====Conflicts====
*March 13-17 SXSW
*Third week of Feb IMA
*April 12th Easter
*March 26 Kinneret
*March 24-26, Community Networking
*May 18-20 IIW is

===Expectations===
===VPI===
Had a MyDex developers gathering with Asa over in the UK. We think we are just a few weeks away from being able to say "I want to buy that" with all the appropriate identity technology wrapped around it.

===Dataportability===

==Next Meeting==
*[[December 17 2008 Conference Call]]

Main Page

2011-06-24T03:37:57Z

Thietkeweb: /* VRM Development Work */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal  the customer side  of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a research and development project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls], a fellow at the Center, to encourage VRM development and to conduct research on its premises and its progress.

When the project began in 2006, Doc saw it as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue": [http://www.backlinkbuild.com link building] [http://www.dejtingv.se/ Dejting]
[http://www.monarch-garments.com/blazer.asp blazer]

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, [http://alertforce.com.au/ohs-training-courses/forklift-safety/ forklift training] , companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events and site.[http://www.gallbladderdetox.com/gall-bladder-symptoms/ gall bladder symptoms]

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along  and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones''  to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Terminology ==
Like any new market concept, VRM requires the introduction of a handful of new terms. The community is currently (October 2010) using this wiki to develop Wikipedia entries for the following terms. Feel free to help us by reviewing and editing the following pages (or our [[Wikipedia Article Discussion]] page):
* [[Personal data service]]
* [[Personal data server]]
* [[Personal data store]]
* [[Personal data ecosystem]]
* [[Personal Cloud]]
* [[Personal Data management]]

We encourage discussion of these definitions on the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Please add other terms you feel are important to harmonize within VRM and with related communities.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://signalsforex.org/ forex signals]
*[http://azigo.com Azigo]
*[http://connect.me Connect.me]
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://www.url.vn/ Thiet ke web]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[[ListenLog]]
*[http://www.vrm.cl/ myinfo.cl]
*[http://mydex.org/ MyDex]
*[http://newgov.us/ NewGov.us]
*[http://www.paoga.com/ Paoga]
*[http://www.p90x-workout-schedule.net/ P90x Workout Schedule]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://www.vietnamairlinestickets.com Cheap vietnam flights]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[http://www.gofrugal.com/pos/point-of-sale.html Project Data Tracking]
*[http://phonyphonecalls.blogspot.com/ Cell Phone Lookup]
*[[Personal RFP]]
*[http://projectdanube.org/ ProjectDanube]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://naukajazdybielskobiala.pl/ Prawo Jazdy]
*[http://www.shindiristudio.com/SEO-optimizacija-sajta/ SEO]
*[http://www.socialnori.org/ Social Nori]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.trustfabric.com/ TrustFabric]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.vrmhub.net VRM Hub]
*[http://www.naukajazdybielskobiala.pl nauka jazdy bielsko]
*[http://www.vrmlabs.net VRM Labs]
*[http://www.banyanproject.com/ The Banyan Project]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
*[http://www.vasundharafertility.com/infertility.php infetility]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] November, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]] (date TBD)
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.