Project VRM - User contributions [en]

VRM2008

2009-03-04T12:20:09Z

PhilWhitehouse: /* Attendees */

This is the base page for VRM2008 at the European Identity Conference in Munich April 21-22, 2008.

If you are at the unconference, please feel free to contribute here. Just click the edit button. If there is no edit button, first create an account or log in. Once you are logged in, you can also click on the "edit" links for each section.

==Sessions==
This will become a session list. Enclose Session names in double brackets and it will become a link to a separate page for that session. This is the easiest way to create a new wiki page for your session. Even better, if you prepend the session name with VRM2008, we can guarantee it will be unique for the unconference. Then you can use a "pipe" | character to have a more user friendly name. See the Personal Address Manager session for an example:
* [[VRM2008 Personal Address Manager|Personal Address Manager]]
* [[VRM2008 User-centric Search|User-centric Search]]
* [[VRM2008 Higgens/OpenIDSAML InfoCards as VRM enabler]]
* [[VRM2008 VRM and Advertising]]
* [[VRM2008 Phil and Paul get married (BT)]]
* [[VRM2008 Rel Button]]
* [[VRM2008 Business Value/Aspects of VRM]]

==Attendees==
Please feel free to add yourself as an attendee, with any contact information you might want to offer to others interested in VRM.
*Doc Searls
*Joe Andrieu (facilitator) mailto:joe@switchbook.com
*Bart Stevens (facilitator) mailto:bart.stevens@ichoosr.com
*Charles Andres mailto:candres@parityinc.net
*Phil Whitehouse mailto:phil.whitehouse@gmail.com
*Paul Downey

==Thanks==
Joe Andrieu and Bart Stevens would like to extend a special thanks to Kuppinger Cole and Joerg Resch for their gracious support and sponsorship. This meeting wouldn't have been possible without them.

We'd also like to thank all the participants who took the time to join us for the conversation. You are the folks who create the potential for meetings like this to create real value for all of us.

VRM2008

2009-03-04T12:19:27Z

PhilWhitehouse: /* Attendees */

This is the base page for VRM2008 at the European Identity Conference in Munich April 21-22, 2008.

If you are at the unconference, please feel free to contribute here. Just click the edit button. If there is no edit button, first create an account or log in. Once you are logged in, you can also click on the "edit" links for each section.

==Sessions==
This will become a session list. Enclose Session names in double brackets and it will become a link to a separate page for that session. This is the easiest way to create a new wiki page for your session. Even better, if you prepend the session name with VRM2008, we can guarantee it will be unique for the unconference. Then you can use a "pipe" | character to have a more user friendly name. See the Personal Address Manager session for an example:
* [[VRM2008 Personal Address Manager|Personal Address Manager]]
* [[VRM2008 User-centric Search|User-centric Search]]
* [[VRM2008 Higgens/OpenIDSAML InfoCards as VRM enabler]]
* [[VRM2008 VRM and Advertising]]
* [[VRM2008 Phil and Paul get married (BT)]]
* [[VRM2008 Rel Button]]
* [[VRM2008 Business Value/Aspects of VRM]]

==Attendees==
Please feel free to add yourself as an attendee, with any contact information you might want to offer to others interested in VRM.
*Doc Searls
*Joe Andrieu (facilitator) mailto://joe@switchbook.com
*Bart Stevens (facilitator) mailto://bart.stevens@ichoosr.com
*Charles Andres mailto://candres@parityinc.net
*Phil Whitehouse mailto://phil.whitehouse@gmail.com
*Paul Downey

==Thanks==
Joe Andrieu and Bart Stevens would like to extend a special thanks to Kuppinger Cole and Joerg Resch for their gracious support and sponsorship. This meeting wouldn't have been possible without them.

We'd also like to thank all the participants who took the time to join us for the conversation. You are the folks who create the potential for meetings like this to create real value for all of us.

Blogs

2008-04-28T21:18:10Z

PhilWhitehouse: /* Blog posts on VRM */

== Blog posts on VRM ==

* [http://blogs.law.harvard.edu/vrm/ ProjectVRM's own blog]
* Technorati [http://technorati.com/search/VRM VRM search]
* Technorati [http://technorati.com/tag/vrm VRM tag search]
* Gooogle Blogsearch [http://blogsearch.google.com/blogsearch?hl=en&q=vrm&btnG=Search+Blogs VRM search]
* Pierre-Philippe Cormeraie: [http://pierre-philippe.blogspot.com/2007/01/nownow-une-approche-vrm-du-service-svp.html NowNow : une approche VRM du service SVP?]
* Johannes Ernst: [http://netmesh.info/jernst/Digital_Identity/doc-searls-vendor-relationship-management.html Doc Searls: Vendor Relationship Management]
* Colin Henderson: [http://bankwatch.wordpress.com/2006/12/07/doc-appears-to-have-an-epiphany/ Doc does appear to have an epiphany]
* Dennis Kennedy: [http://www.denniskennedy.com/blog/2006/10/meme_to_watch_identity_and_vrm.html Meme to Watch: VRM and CRM]
* J.P. Rangaswami: [http://blogs.telegraph.co.uk/technology/shanerichmond/nov06/customereconomics.htm Economics of the Customer]
* Denise Howell: [http://betweenlawyers.corante.com/archives/2006/09/06/vlfs_should_embrace_vrm.php VLFs should embrace VRM]
* Denise Howell: [http://blogs.zdnet.com/Howell/?p=67 Monetizing the urge to recommend]
* Alceste: [http://barking.alceste.ch/?p=44 CRM is dead, long live VRM]
* Phil Windley: [http://www.windley.com/archives/2006/12/vendor_relationship_matters.shtml Vendor Relationship Matters]
* Colin Henderson: [http://bankwatch.wordpress.com/2006/12/08/time-to-rethink-the-basis-of-marketing-data/ Time to rethink the basis of marketing data]
* Dave Winer: [http://www.scripting.com/2006/12/05.html#When:9:22:36PM Note to Terry Semel: Get on board with VRM.]
* Bernie Goldbach: [http://irish.typepad.com/irisheyes/2006/12/podleaders_shou.html Podleaders should talk VRM]
* Colin Henderson: [http://bankwatch.wordpress.com/2006/12/07/doc-appears-to-have-an-epiphany/ Vendor Relations Management]
* Dennis Kennedy: [http://www.denniskennedy.com/blog/2006/10/meme_to_watch_identity_and_vrm.html Meme to watch: Identity and VRM]
* Harold Gilchrist: [http://www.podcastbrowser.com/blog/?p=284 The Gang says the user is in charge]
* Shane Williamson: [http://shanewilliamson.spaces.live.com/Blog/cns!200D676A335D69C6!1113.entry WARNING: Vendor Relationship Management may make your company successful]
* Rob Kleine: [http://www.gentleye.com/digito-society/?p=662 Doc on VRM or Your CRM Just Exploded!]
* Heinz Wittenbrinks: [http://heinz.typepad.com/lostandfound/2006/12/vrm.html VRM]
* Whitney McNamara: [http://www.blackmailr.com/smr/2006/10/09/lunchtime-musings-what-doc-searls-still-wants/ What Doc Searls (still) Wants...]
* Jeremie Miller: [http://jeremie.com/blog/index.php?entry=entry061211-160116 What does the R mean in VRM?]
* Britt Blaser: [http://www.blaserco.com/blogs/?p=42 VRM Entry Point]
* Gave Wachob: [http://blog.wachob.com/2006/12/doc_searls_has_.html Candidate/Campaign Relationship Management]
* Sean Coon: [http://www.seancoon.org/2006/12/doc_and_vrm.html Doc on VRM]
* Ethan Zuckerman: [http://www.ethanzuckerman.com/blog/?p=1145 Doc Searls, live, not in the ceiling]
* Joe Andrieu<nowiki>[</nowiki>[http://www.switchbook.com/#Joe @]<nowiki>]</nowiki>: [http://blog.joeandrieu.com/2006/12/13/incredible-inevitable-identity/ Incredible Inevitable Identity]
* Joe Andrieu<nowiki>[</nowiki>[http://www.switchbook.com/#Joe @]<nowiki>]</nowiki>: [http://blog.joeandrieu.com/2006/12/03/internet-identity-reputation-networks-and-more/ Internet Identity -> Reputation Networks and more]
* Joe Andrieu<nowiki>[</nowiki>[http://www.switchbook.com/#Joe @]<nowiki>]</nowiki>: [http://blog.joeandrieu.com/2006/11/21/vrm-make-a-gesture-create-a-market/ VRM: Make a gesture, create a market]
* SteveX: [http://blog.stevex.net/index.php/2006/12/13/vendor-relationship-management/ Vendor Relationship Management]
* ChrisKelly.org: [http://www.chriskelley.org/?p=401 Data Exchange]
* Christopher Carfi: [http://www.socialcustomer.com/2006/12/vrm_vendor_rela.html VRM - Vendor Relationship Management]
* Paul Trevithick: [http://sp.typepad.com/blog/2006/12/docs_vrm_projec.html Doc's VRM Project]
* Denise Howell: [http://blogs.zdnet.com/Howell/?p=69 Vendor Relationship Management and the Support Economy]
* RussDev Blog: [http://www.russdev.com/wp-blog/2006/12/16/suppliers-vendors-vrm-is-future/ Suppliers (Vendors) - VRM Is Future.]
* Joe Andrieu<nowiki>[</nowiki>[http://www.switchbook.com/#Joe @]<nowiki>]</nowiki>: [http://blog.joeandrieu.com/2006/12/18/the-r-in-vrm/ The 'R' in VRM]
* Deb Schultz: [http://www.deborahschultz.com/deblog/advertising_promotion/index.html Banner ads and PV - I wish they would just die already ]
* Colin Henderson: [http://bankwatch.wordpress.com/2007/01/02/microformats-as-information-brokers-the-intelligent-agents-to-support-vrm/ Microformats as information brokers - the intelligent agents to support VRM ]
* Christopher Carfi: [http://www.socialcustomer.com/2007/01/more_on_vendor_.html That Nagging Voice of the Human Customer]
* Drummond Reed: [http://www.equalsdrummond.name/?p=91 VRM: VROOOM!]
* Pierre-Philippe Cormeraie: [http://pierre-philippe.blogspot.com/2007/01/vrm-crm-20.html VRM = CRM 2.0?]
* Colin Henderson: [http://bankwatch.wordpress.com/2007/01/05/microformats-as-information-brokers-revisited/ Microformats as information brokers - revisited]
* USVO: [http://blog.usvo.com/?p=35 The Customer Revolt]
* Joe Andrieu<nowiki>[</nowiki>[http://www.switchbook.com/#Joe @]<nowiki>]</nowiki>: [http://blog.joeandrieu.com/2007/01/19/shopatron-redefines-vendor-relationships/ Shopatron redefines Vendor Relationships]
* Christopher Carfi: [http://www.socialcustomer.com/2007/01/vrm_scenarios.html VRM Scenarios]
*Joe Andrieu<nowiki>[</nowiki>[http://www.switchbook.com/#Joe @]<nowiki>]</nowiki>: [http://blog.joeandrieu.com/2007/01/23/vrm-process/ VRM Process]
* Phil Whitehouse: [http://philwhitehouse.blogspot.com/2008/04/vrm-tiddlywiki.html VRM TiddlyWiki]

== Doc Searls' posts on VRM (includes [http://www.linuxjournal.com/blog/800285 Linux Journal essays)] ==

* [http://doc.weblogs.com/2006/11/20#vrmInquiry VRM Inquiry]
* [http://doc.weblogs.com/2006/11/16#thisIsWhyIWantVrm This is why I want VRM]
* [http://doc.weblogs.com/2006/11/19#turningFunnelsIntoMegaphones Turning funnels into megaphones]
* [http://doc.weblogs.com/2006/10/08#howVrmHelpsCrm How VRM helps CRM]
* [http://www.linuxjournal.com/node/1000137 Let's go bust some silos]
* [http://www.linuxjournal.com/node/1000089 Turning the world i-side out]
* [http://www.linuxjournal.com/node/1000035 The Intention Economy]
* [http://doc.weblogs.com/2006/11/27#abuseCaseForVrm Abuse case for VRM]
* [http://doc.weblogs.com/2006/12/07#relations Relations]
* [http://www.linuxjournal.com/node/1000153 Can we relate?]

Blogs

2008-04-28T21:17:35Z

PhilWhitehouse: /* Blog posts on VRM */

== Blog posts on VRM ==

* [http://blogs.law.harvard.edu/vrm/ ProjectVRM's own blog]
* Technorati [http://technorati.com/search/VRM VRM search]
* Technorati [http://technorati.com/tag/vrm VRM tag search]
* Gooogle Blogsearch [http://blogsearch.google.com/blogsearch?hl=en&q=vrm&btnG=Search+Blogs VRM search]
* Pierre-Philippe Cormeraie: [http://pierre-philippe.blogspot.com/2007/01/nownow-une-approche-vrm-du-service-svp.html NowNow : une approche VRM du service SVP?]
* Johannes Ernst: [http://netmesh.info/jernst/Digital_Identity/doc-searls-vendor-relationship-management.html Doc Searls: Vendor Relationship Management]
* Colin Henderson: [http://bankwatch.wordpress.com/2006/12/07/doc-appears-to-have-an-epiphany/ Doc does appear to have an epiphany]
* Dennis Kennedy: [http://www.denniskennedy.com/blog/2006/10/meme_to_watch_identity_and_vrm.html Meme to Watch: VRM and CRM]
* J.P. Rangaswami: [http://blogs.telegraph.co.uk/technology/shanerichmond/nov06/customereconomics.htm Economics of the Customer]
* Denise Howell: [http://betweenlawyers.corante.com/archives/2006/09/06/vlfs_should_embrace_vrm.php VLFs should embrace VRM]
* Denise Howell: [http://blogs.zdnet.com/Howell/?p=67 Monetizing the urge to recommend]
* Alceste: [http://barking.alceste.ch/?p=44 CRM is dead, long live VRM]
* Phil Windley: [http://www.windley.com/archives/2006/12/vendor_relationship_matters.shtml Vendor Relationship Matters]
* Colin Henderson: [http://bankwatch.wordpress.com/2006/12/08/time-to-rethink-the-basis-of-marketing-data/ Time to rethink the basis of marketing data]
* Dave Winer: [http://www.scripting.com/2006/12/05.html#When:9:22:36PM Note to Terry Semel: Get on board with VRM.]
* Bernie Goldbach: [http://irish.typepad.com/irisheyes/2006/12/podleaders_shou.html Podleaders should talk VRM]
* Colin Henderson: [http://bankwatch.wordpress.com/2006/12/07/doc-appears-to-have-an-epiphany/ Vendor Relations Management]
* Dennis Kennedy: [http://www.denniskennedy.com/blog/2006/10/meme_to_watch_identity_and_vrm.html Meme to watch: Identity and VRM]
* Harold Gilchrist: [http://www.podcastbrowser.com/blog/?p=284 The Gang says the user is in charge]
* Shane Williamson: [http://shanewilliamson.spaces.live.com/Blog/cns!200D676A335D69C6!1113.entry WARNING: Vendor Relationship Management may make your company successful]
* Rob Kleine: [http://www.gentleye.com/digito-society/?p=662 Doc on VRM or Your CRM Just Exploded!]
* Heinz Wittenbrinks: [http://heinz.typepad.com/lostandfound/2006/12/vrm.html VRM]
* Whitney McNamara: [http://www.blackmailr.com/smr/2006/10/09/lunchtime-musings-what-doc-searls-still-wants/ What Doc Searls (still) Wants...]
* Jeremie Miller: [http://jeremie.com/blog/index.php?entry=entry061211-160116 What does the R mean in VRM?]
* Britt Blaser: [http://www.blaserco.com/blogs/?p=42 VRM Entry Point]
* Gave Wachob: [http://blog.wachob.com/2006/12/doc_searls_has_.html Candidate/Campaign Relationship Management]
* Sean Coon: [http://www.seancoon.org/2006/12/doc_and_vrm.html Doc on VRM]
* Ethan Zuckerman: [http://www.ethanzuckerman.com/blog/?p=1145 Doc Searls, live, not in the ceiling]
* Joe Andrieu<nowiki>[</nowiki>[http://www.switchbook.com/#Joe @]<nowiki>]</nowiki>: [http://blog.joeandrieu.com/2006/12/13/incredible-inevitable-identity/ Incredible Inevitable Identity]
* Joe Andrieu<nowiki>[</nowiki>[http://www.switchbook.com/#Joe @]<nowiki>]</nowiki>: [http://blog.joeandrieu.com/2006/12/03/internet-identity-reputation-networks-and-more/ Internet Identity -> Reputation Networks and more]
* Joe Andrieu<nowiki>[</nowiki>[http://www.switchbook.com/#Joe @]<nowiki>]</nowiki>: [http://blog.joeandrieu.com/2006/11/21/vrm-make-a-gesture-create-a-market/ VRM: Make a gesture, create a market]
* SteveX: [http://blog.stevex.net/index.php/2006/12/13/vendor-relationship-management/ Vendor Relationship Management]
* ChrisKelly.org: [http://www.chriskelley.org/?p=401 Data Exchange]
* Christopher Carfi: [http://www.socialcustomer.com/2006/12/vrm_vendor_rela.html VRM - Vendor Relationship Management]
* Paul Trevithick: [http://sp.typepad.com/blog/2006/12/docs_vrm_projec.html Doc's VRM Project]
* Denise Howell: [http://blogs.zdnet.com/Howell/?p=69 Vendor Relationship Management and the Support Economy]
* RussDev Blog: [http://www.russdev.com/wp-blog/2006/12/16/suppliers-vendors-vrm-is-future/ Suppliers (Vendors) - VRM Is Future.]
* Joe Andrieu<nowiki>[</nowiki>[http://www.switchbook.com/#Joe @]<nowiki>]</nowiki>: [http://blog.joeandrieu.com/2006/12/18/the-r-in-vrm/ The 'R' in VRM]
* Deb Schultz: [http://www.deborahschultz.com/deblog/advertising_promotion/index.html Banner ads and PV - I wish they would just die already ]
* Colin Henderson: [http://bankwatch.wordpress.com/2007/01/02/microformats-as-information-brokers-the-intelligent-agents-to-support-vrm/ Microformats as information brokers - the intelligent agents to support VRM ]
* Christopher Carfi: [http://www.socialcustomer.com/2007/01/more_on_vendor_.html That Nagging Voice of the Human Customer]
* Drummond Reed: [http://www.equalsdrummond.name/?p=91 VRM: VROOOM!]
* Pierre-Philippe Cormeraie: [http://pierre-philippe.blogspot.com/2007/01/vrm-crm-20.html VRM = CRM 2.0?]
* Colin Henderson: [http://bankwatch.wordpress.com/2007/01/05/microformats-as-information-brokers-revisited/ Microformats as information brokers - revisited]
* USVO: [http://blog.usvo.com/?p=35 The Customer Revolt]
* Joe Andrieu<nowiki>[</nowiki>[http://www.switchbook.com/#Joe @]<nowiki>]</nowiki>: [http://blog.joeandrieu.com/2007/01/19/shopatron-redefines-vendor-relationships/ Shopatron redefines Vendor Relationships]
* Christopher Carfi: [http://www.socialcustomer.com/2007/01/vrm_scenarios.html VRM Scenarios]
*Joe Andrieu<nowiki>[</nowiki>[http://www.switchbook.com/#Joe @]<nowiki>]</nowiki>: [http://blog.joeandrieu.com/2007/01/23/vrm-process/ VRM Process]
* Phil Whitehouse: [http://philwhitehouse.blogspot.com/2008/04/vrm-tiddlywiki.html VRM TiddlyWiki}

== Doc Searls' posts on VRM (includes [http://www.linuxjournal.com/blog/800285 Linux Journal essays)] ==

* [http://doc.weblogs.com/2006/11/20#vrmInquiry VRM Inquiry]
* [http://doc.weblogs.com/2006/11/16#thisIsWhyIWantVrm This is why I want VRM]
* [http://doc.weblogs.com/2006/11/19#turningFunnelsIntoMegaphones Turning funnels into megaphones]
* [http://doc.weblogs.com/2006/10/08#howVrmHelpsCrm How VRM helps CRM]
* [http://www.linuxjournal.com/node/1000137 Let's go bust some silos]
* [http://www.linuxjournal.com/node/1000089 Turning the world i-side out]
* [http://www.linuxjournal.com/node/1000035 The Intention Economy]
* [http://doc.weblogs.com/2006/11/27#abuseCaseForVrm Abuse case for VRM]
* [http://doc.weblogs.com/2006/12/07#relations Relations]
* [http://www.linuxjournal.com/node/1000153 Can we relate?]

VRM2008 Rel Button

2008-04-28T21:13:27Z

PhilWhitehouse: New page: Doc dialed in via Skype Video to present this slide deck: http://www.slideshare.net/guest3df6d5/vrm-media-republic2 (Details about the Relbutton start on slide 11)

Doc dialed in via Skype Video to present this slide deck: http://www.slideshare.net/guest3df6d5/vrm-media-republic2

(Details about the Relbutton start on slide 11)

Main Page

2008-04-28T21:11:50Z

PhilWhitehouse:

== About VRM ==

VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.

CRM systems for the duration have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers  in ways that don't require the former to "lock in" the latter.

The goal of VRM is to improve the relationship between Demand and Supply by providing new and better ways for the former to relate to the latter. In a larger sense, VRM immodestly intends to improve markets and their mechanisms by equipping customers to be independent leaders and not just captive followers in their relationships with vendors and other parties on the supply side of the marketplace.

For VRM to work, vendors must have reason to value it, and customers must have reasons to invest the necessary time, effort and attention to making it work. Providing those reasons to both sides is the primary challenge for VRM.

== Project VRM ==

Project VRM is a community-driven effort to support the creation and building of VRM tools. It grew out of the user-centric identity community and that community's work toward supporting higher degrees of customer independence from vendor control. Some ProjectVRM participants are also active in [http://identitycommons.org Identity Commons], where there is a [http://wiki.idcommons.net/index.php/VRM_Charter VRM charter]. It should be noted, however, that identity management and relationship management are separate but overlapping concerns. Here we work on the latter.

ProjectVRM is headquartered at the [http://cyber.law.harvard.edu Berkman Center for Internet and Society] at Harvard University and headed by [http://cyber.law.harvard.edu/home/doc_searls Doc Searls], a fellow with the Center.

In addition to this wiki, ProjectVRM has [http://blogs.law.harvard.edu/vrm a blog] and a [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list]. Work is also currently underway to create a static home site, so this wiki can serve more as a work space.

Note: the shortest link to this page is http://projectvrm.org.

Read more about ProjectVRM on the [[About | About Page]].

== VRM Goals ==

#Define and advocate a clear vision for a VRM world
#Ensure the development and publishing of open standards and specifications for VRM services
#Create a lightweight and effective organisational structure
#Drive VRM usage
#Create and oversee VRM compliance program

== VRM Committees ==
*[[Vision Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]

== Resources ==

* ProjectVRM [[mailing list]]

* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]

* [[VRM FAQ]]

* VRM [Twitter stream http://twitter.com/vrm]

* Project VRM [[committees]]

* VRM and -related [[events]]

* VRM [[Initiatives]]

* VRM [[Principles]]

* VRM [[Process]]

* VRM [[scenarios]]

* VRM [[technology]]

* VRM coverage in [[blogs]]

* VRM discussion in [[VRM discussion in podcasts | podcasts]]

* [[Questions raised]] by VRM

* [[VRMcompanies]]  A list of VRM or VRMlike comnpanies

* [[Expressions of Relationships]] (notes from VRM meeting)

* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)

* [[Website planning]]

* Other [[related efforts]]

Conference Call archive and audio links have been moved to the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

[[VRM2008]] took place in Munich on 21/22 April 2008

[[VRMworkshop]] July 2008 at Harvard University

== Join Us! ==

Looking to contribute to the Project VRM Wiki? Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list], send an email to the owners, and we'll get you up and running!

Main Page

2008-04-28T21:11:29Z

PhilWhitehouse:

== About VRM ==

VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.

CRM systems for the duration have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers  in ways that don't require the former to "lock in" the latter.

The goal of VRM is to improve the relationship between Demand and Supply by providing new and better ways for the former to relate to the latter. In a larger sense, VRM immodestly intends to improve markets and their mechanisms by equipping customers to be independent leaders and not just captive followers in their relationships with vendors and other parties on the supply side of the marketplace.

For VRM to work, vendors must have reason to value it, and customers must have reasons to invest the necessary time, effort and attention to making it work. Providing those reasons to both sides is the primary challenge for VRM.

== Project VRM ==

Project VRM is a community-driven effort to support the creation and building of VRM tools. It grew out of the user-centric identity community and that community's work toward supporting higher degrees of customer independence from vendor control. Some ProjectVRM participants are also active in [http://identitycommons.org Identity Commons], where there is a [http://wiki.idcommons.net/index.php/VRM_Charter VRM charter]. It should be noted, however, that identity management and relationship management are separate but overlapping concerns. Here we work on the latter.

ProjectVRM is headquartered at the [http://cyber.law.harvard.edu Berkman Center for Internet and Society] at Harvard University and headed by [http://cyber.law.harvard.edu/home/doc_searls Doc Searls], a fellow with the Center.

In addition to this wiki, ProjectVRM has [http://blogs.law.harvard.edu/vrm a blog] and a [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list]. Work is also currently underway to create a static home site, so this wiki can serve more as a work space.

Note: the shortest link to this page is http://projectvrm.org.

Read more about ProjectVRM on the [[About | About Page]].

== VRM Goals ==

#Define and advocate a clear vision for a VRM world
#Ensure the development and publishing of open standards and specifications for VRM services
#Create a lightweight and effective organisational structure
#Drive VRM usage
#Create and oversee VRM compliance program

== VRM Committees ==
*[[Vision Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]

== Resources ==

* ProjectVRM [[mailing list]]

* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]

* [[VRM FAQ]]

* VRM [Twitter stream http://twitter.com/vrm]

* Project VRM [[committees]]

* VRM and -related [[events]]

* VRM [[Initiatives]]

* VRM [[Principles]]

* VRM [[Process]]

* VRM [[scenarios]]

* VRM [[technology]]

* VRM coverage in [[blogs]]

* VRM discussion in [[VRM discussion in podcasts | podcasts]]

* [[Questions raised]] by VRM

* [[VRMcompanies]]  A list of VRM or VRMlike comnpanies

* [[Expressions of Relationships]] (notes from VRM meeting)

* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)

* [[Website planning]]

* Other [[related efforts]]

Conference Call archive and audio links have been moved to the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

[[VRM2008]] took place in Munich on 21/22 April 2008
[[VRMworkshop]] July 2008 at Harvard University

== Join Us! ==

Looking to contribute to the Project VRM Wiki? Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list], send an email to the owners, and we'll get you up and running!

Main Page

2008-04-28T21:10:47Z

PhilWhitehouse:

== VRM2008 ==
[[VRM2008]] took place in Munich on 21/22 April 2008.

== About VRM ==

VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.

CRM systems for the duration have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers  in ways that don't require the former to "lock in" the latter.

The goal of VRM is to improve the relationship between Demand and Supply by providing new and better ways for the former to relate to the latter. In a larger sense, VRM immodestly intends to improve markets and their mechanisms by equipping customers to be independent leaders and not just captive followers in their relationships with vendors and other parties on the supply side of the marketplace.

For VRM to work, vendors must have reason to value it, and customers must have reasons to invest the necessary time, effort and attention to making it work. Providing those reasons to both sides is the primary challenge for VRM.

== Project VRM ==

Project VRM is a community-driven effort to support the creation and building of VRM tools. It grew out of the user-centric identity community and that community's work toward supporting higher degrees of customer independence from vendor control. Some ProjectVRM participants are also active in [http://identitycommons.org Identity Commons], where there is a [http://wiki.idcommons.net/index.php/VRM_Charter VRM charter]. It should be noted, however, that identity management and relationship management are separate but overlapping concerns. Here we work on the latter.

ProjectVRM is headquartered at the [http://cyber.law.harvard.edu Berkman Center for Internet and Society] at Harvard University and headed by [http://cyber.law.harvard.edu/home/doc_searls Doc Searls], a fellow with the Center.

In addition to this wiki, ProjectVRM has [http://blogs.law.harvard.edu/vrm a blog] and a [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list]. Work is also currently underway to create a static home site, so this wiki can serve more as a work space.

Note: the shortest link to this page is http://projectvrm.org.

Read more about ProjectVRM on the [[About | About Page]].

== VRM Goals ==

#Define and advocate a clear vision for a VRM world
#Ensure the development and publishing of open standards and specifications for VRM services
#Create a lightweight and effective organisational structure
#Drive VRM usage
#Create and oversee VRM compliance program

== VRM Committees ==
*[[Vision Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]

== Resources ==

* ProjectVRM [[mailing list]]

* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]

* [[VRM FAQ]]

* VRM [Twitter stream http://twitter.com/vrm]

* Project VRM [[committees]]

* VRM and -related [[events]]

* VRM [[Initiatives]]

* VRM [[Principles]]

* VRM [[Process]]

* VRM [[scenarios]]

* VRM [[technology]]

* VRM coverage in [[blogs]]

* VRM discussion in [[VRM discussion in podcasts | podcasts]]

* [[Questions raised]] by VRM

* [[VRMcompanies]]  A list of VRM or VRMlike comnpanies

* [[Expressions of Relationships]] (notes from VRM meeting)

* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)

* [[Website planning]]

* Other [[related efforts]]

Conference Call archive and audio links have been moved to the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

[[VRMworkshop]] July 2008 at Harvard University

== Join Us! ==

Looking to contribute to the Project VRM Wiki? Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list], send an email to the owners, and we'll get you up and running!

VRM2008 Phil and Paul get married (BT)

2008-04-28T21:09:48Z

PhilWhitehouse: Links to assets used by Phil and Paul for their presentation at VRM 2008

Phil Whitehouse and Paul Downey presented their early thoughts on VRM.

Paul presented a slide deck which can be seen here: http://www.slideshare.net/psd/vrm-wedding/

Phil then presented a TiddlyWiki file showcasing Getting Married as a case study. This file can be seen here: http://www.osmosoft.com/wedding

This led towards a discussion on the potential role of brokers in a VRM engagement. A blog post and video exploring this idea can be seen here: http://philwhitehouse.blogspot.com/2008/04/vrm-tiddlywiki.html