Project VRM - User contributions [en]

September 17 2008 Conference Call

2009-06-12T21:07:03Z

Michaelw: /* Next Meeting */

==Conference Call Notes==
Drafted by Joe Andrieu, September 17, 2008

==IRC==
#vrm at chat.freenode.net

==Other Calls==
[[Category:conference call]]
[[:Category:conference call]]

==Attendees==
* Joe Andrieu
* Renee Lloyd
* Doc Searls
* Keith Hopper

==Notes==

===Organizational Development===
Two parts. ProjectVRM and a new organization. For the first, we'd like to do more research. For the second, we'd like to create a new organization outside Berkman that can carry things on in the greater scope.

Want to learn from InfoCard foundation, where Vendors have a voice but without control. Thinking of making it about relationship management more broadly, not just Vendor Relationship Management.

We've bought relationshipmanagement.org. What we do with that is open in this sense. There are discussions going on regarding IDTBD. There are several organizations involved that are parallel, Dataportability, InfoCard. What we want is a Switzerland and not a Soviet State. That is, we don't want VRM subsumed into a larger umbrella, even if that umbrella is largely aligned with our goals.

Relationship Management verses Vendor Relationship Management

Hard choices. One the one hand, relationship management is so broad as to be potentially unfocused, making it challenging to get closure on primary use cases and therefrom, specifications for real services. Sometimes it isn't so much us verses them, as perhaps Vendor/Customer suggests.

Doc says we can have an organization named Relationship Management and still have it focused on VRM.

Lots of discussion about feature creep and our organizational capability, especially vis-a-vis our efforts to define the '''most simple''' use case we could think of Change of Address.

Also discussions of IPR, given current activities on PAM and r-button and future potential activities with user-driven search.

Two options (do both?) The quick and the Rich. First, a quick IPR policy built on Drummond & Paul's domain expertise matching Joe and Iain's contributors' needs. If we can get those four constituents to agree, we'll probably have something that works, at least in the short term. Second, working with Berkman and Harvard Law to work deeply with the issue of Open Source innovation when interoperability is critical and therefore standards compliance a necessary component. Taking that further, this aligns nicely with Berkman's mission to think & rethink about how the Internet is changing our society.

This is related to the "because" effect. How do you maximize that? When does it work?

There are also interesting conversations about TOS on websites...

Insight: there is a lot of commonality here with the Uniform Commercial Code. Which is a "default" TOS for commercial behavior in the US. Perhaps we need to update UCC.

Commitment: IPR process. Let's get the core group in a room and hash something out.

Action Item: Joe will write up some thoughts on updating UCC as a foundation for user-asserted TOS.

==Next Meeting==
*[http://www.cheap-online.net/conference-call.html Conference Call][http://www.internet-providersonline.info/][http://www.dsl-provideronline.info/][http://www.yourphoneshq.com/]

Main Page

2009-02-15T21:44:14Z

Michaelw: /* Join Us! */

== About VRM ==

VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.

CRM systems for the duration have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers  in ways that don't require the former to "lock in" the latter.

The goal of VRM is to improve the relationship between Demand and Supply by providing new and better ways for the former to relate to the latter. In a larger sense, VRM immodestly intends to improve markets and their mechanisms by equipping customers to be independent leaders and not just captive followers in their relationships with vendors and other parties on the supply side of the marketplace.

For VRM to work, vendors must have reason to value it, and customers must have reasons to invest the necessary time, effort and attention to making it work. Providing those reasons to both sides is the primary challenge for VRM.

== Project VRM ==

Project VRM is a community-driven effort to support the creation and building of VRM tools. ProjectVRM carries forward thinking by various parties around the world. These include ideas brought up by Doc Searls and his fellow [http://cluetrain.com Cluetrain Manifesto] authors, work of the [http://www.rightsideup.net/ Buyer Centric Commerce Forum] and other allied efforts in the U.K., and many sessions at Internet Identity Workshops. Some VRM community members are also active in Internet Identity groups such as [http://identitycommons.org Identity Commons] and (where there is a [http://wiki.idcommons.net/index.php/VRM_Charter VRM charter]) and [http://www.projectliberty.org/ Project Liberty]. It should be noted, however, that identity management and relationship management are overlapping but separate concerns. Here we work on the latter. In that context, we look for identity with VRM to be [http://blogs.law.harvard.edu/vrm/2008/04/28/vrm-is-user-driven/ ''user-driven'' or ''user-controlled''] rather than user-centric.

ProjectVRM is headquartered at the [http://cyber.law.harvard.edu Berkman Center for Internet and Society] at Harvard University and headed by [http://cyber.law.harvard.edu/home/doc_searls Doc Searls], a fellow with the Center.

In addition to this wiki, ProjectVRM has [http://blogs.law.harvard.edu/vrm a blog] and a [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list]. Work is also currently underway to create a static home site, so this wiki can serve more as a work space.

Note: the shortest link to this page is http://projectvrm.org.

Read more about ProjectVRM on the [[About | About Page]].

== VRM Principles ==

#Relationships are voluntary.
#Customers are born free and independent of vendors.
#Customers control their own data. They can share data selectively and control the terms of its use.
#Customers are points of integration and origination for their own data.
#Customers can assert their own terms of engagement and service.
#Customers are free to express their demands and intentions outside any companyâs control.

These can all be summed up in the statement ''Free customers are more valuable than captive ones''.

In a broader way, the same should be true of individuals relating to organizations. With VRM, however, our primary focus is on customer relationships with vendors, or sellers.

== VRM Goals ==

#Define and advocate a clear vision for a VRM world
#Ensure the development and publishing of open standards and specifications for VRM services
#Create a lightweight and effective organisational structure
#Drive VRM usage
#Create and oversee VRM compliance program

== VRM Committees ==
*[[Vision Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]

== Resources ==

* ProjectVRM [[mailing list]]

* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]

* [[VRM FAQ]]

* VRM [Twitter stream http://twitter.com/vrm]

* Project VRM [[committees]]

* VRM and -related [[events]]

* VRM [[Initiatives]]

* VRM [[Principles]]

* VRM [[Process]]

* VRM [[scenarios]]

* VRM [[technology]]

* VRM coverage in [[blogs]]

* VRM discussion in [[VRM discussion in podcasts | podcasts]]

* [[Questions raised]] by VRM

* [[VRMcompanies]]  A list of VRM or VRMlike comnpanies

* [[Expressions of Relationships]] (notes from VRM meeting)

* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)

* [[Website planning]]

* Other [[related efforts]]

Conference Call archive and audio links have been moved to the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

[[VRM2008]] took place in Munich on 21/22 April 2008

[[VRM Workshop 2008]] July 2008 at Harvard University

== Join Us! ==

Looking to contribute to the Project VRM Wiki? Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list] [http://www.steelecommerce.com/], send an email to the owners, and we'll get you up and running!

September 17 2008 Conference Call

2009-02-15T21:30:45Z

Michaelw: /* Next Meeting */