Project VRM - User contributions [en]

Main Page

2011-09-25T20:41:00Z

Kahin:

Main Page

2011-09-19T11:31:31Z

Kahin: /* VRM Goals */

== About VRM ==

VRM stands for [http://en.wikipedia.org/wiki/Vendor_Relationship_Management '''Vendor Relationship Management''']. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," [http://en.wikipedia.org/wiki/Vendor_lock-in "lock in,"] "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. [http://www.customessayhelp.com/ <span style="color:#444444;font-weight:normal;
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VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010). [http://www.logodesignmaestro.com/affordable-logo-design/ Affordable logo design] The purpose of the project is to encourage VRM development and to conduct research on its premises and its progress.
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When the project began, Doc saw this as "a way to fulfill the promise of [http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp [http://baovevn.vnbao ve], [http://baovevn.vn/dich-vu-bao-ve-an-ninh/dich vu bao ve], [http://baovevn.vn/cong-ty-tu-van-nghiep-vu-bao-ve/cong ty bao ve], [http://noithathoangduy.com.vnnoithat], [http://noithathoangduy.com.vnnoithathoaphat],[http://justfreedatingsites.com dating sites] [http://noithathoangduy.com.vn/noithatnhapngoai-noithatdailoan.aspxnoithatnhapngoai], [http://noithathoangduy.com.vn/noithatnhapngoai-noithatdailoan.aspxnoithatdailoan], [http://noithathoangduy.com.vn/noithatvanphong-noithatfami.aspxnoithatvanphong], [http://noithathoangduy.com.vn/noithatvanphong-noithatfami.aspxnoithatfami], [http://www.nhakhoavietgiao.com.vn/list2.php?cid=49nha khoa], [http://www.cuudulieu24h.comcuu du lieu],
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if customers had the tools for the job. [http://www.easyessayhelp.com/write-my-essay.php write my essay]So Doc created ProjectVRM to support the creation and building of those tools. [http://paydayloansonlineking.com payday loans]

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events.[http://www.easyessayhelp.com essay writing]

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.
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This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. [http://www.customessayhelp.com/essay-writing-help.html Essay writing help] What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable) ? VRM tools and services will answer these and many other questions that could not be asked before the Internet and came along and cannot be asked, as long as sellers continue to hold all the relationship cards. [http://www.easyessayhelp.com/write-my-essay.php write my essay] [http://www.welive2care.com/outbound-telemarketing/ outbound telemarketing]

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
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#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
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#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway. * [http://www.essayhelppros.com essay help]
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers
#Base relationship-managing tools on open standards, open APIs (application program interfaces). This will support a rising tide of activity that will lift an infinite variety of business boats plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://www.azigo.com/ Azigo.com]
*[http://www.banyanproject.com/ The Banyan Project]
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://www.bogolf.com/ Golf Simulator]
*[http://higgins-project.org higgins-project.org]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[[ListenLog]]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://newgov.us/ NewGov.us]
*[http://www.paoga.com/ Paoga], [http://luckyjo.blogdetik.com/iconia-a500-tablet-android-honeycomb-terbaik/ tablet android honeycomb terbaik murah], [http://luckyjo.blogdetik.com/peluang-bisnis-online-tanpa-ribet/ peluang bisnis online tanpa ribet], [http://ipul.blog.com/2011/07/26/ipaymu-com-pembayaran-online-indonesia/ iPaymu.com Pembayaran Online Indonesia]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[http://www.logodesignmaestro.com/services/brochure-design/ Brochure design]
*[[Personal RFP]]
*[http://projectdanube.org/ ProjectDanube]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://www.eoyarismasi.org/ Maclar]
*[http://www.socialnori.org/ Social Nori]
*[http://www.gofrugal.com software retail]
*[http://www.getabl.com/ Getabl]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.thumbtack.com/ Thumbtack]
*[http://www.trustfabric.com/ TrustFabric]
*[http://tucows.com Tucows] and [http://hover.com Hover.com]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]
* Mature Supplier/Vendor Rating: [http://en.wikipedia.org/wiki/CMMI#Appraisal Capability Maturity Model Integration CMMI Appraisal Ratings] (Software Engineering Institute, US Dept. of Defense)
* Im-Mature Supplier/Vendor Rating: [http://en.wikipedia.org/wiki/Capability_Immaturity_Model Capability Im-Maturity Model] (US Air Force)
* Cross-Border eConsumer.gov [http://www.econsumer.gov/english/resources/trends.shtm Complaint Trends]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12][http://www.chenkrahman.com/ ,] May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA. [http://www.tratap.com/2011/07/peluang-bisnis-online-tanpa-ribet/ peluang bisnis online tanpa ribet]

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA. [http://luckyjo.blogdetik.com/top-1-oli-sintetik-mobil-motor-indonesia/ TOP 1 Oli Sintetik Mobil-Motor Indonesia]

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University, [http://luckyjo.blogdetik.com/mobil-keluarga-terbaik-di-indonesia/ mobil keluarga terbaik di indonesia]

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences. [http://ipul.blog.com/2011/07/26/ipaymu-com-pembayaran-online-indonesia/ iPaymu.com Pembayaran Online Indonesia] - [http://luckyjo.blogdetik.com/bejubel-market-place-terbaik-indonesia/ Bejubel Market Place Terbaik Indonesia]

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.
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VRM Workshop 2008

2011-09-01T15:07:24Z

Kahin: /* Sponsors */

The first ProjectVRM Workshop (tag [http://technorati.com/tag/vrm2008 vrm2008]) will be hosted by ProjectVRM and the [http://cyber.law.harvard.edu Berkman Center] at Pound Hall at [http://law.harvard.edu Harvard Law School], on Monday-Tuesday 14-15 July. The event will go from 9AM to 5:30 on both days.

The purpose of the workshop is to bring people together and make progress on any number of VRM topics and projects. The workshop will be run as an "unconference" on the open space model, which means session topics will be chosen by participants. [http://en.wikipedia.org/wiki/Open_Space_Technology Here is the Wikipedia page on open space.]

In open space there are no speakers or panels -- just participants, gathered to get work done and enjoy doing it. Participation includes contributing to the [[VRM Workshop 2008]] wiki.

== Agenda/Session topics ==
''This is a live agenda. The canonical copy is on the wall at Pound Hall, at the workshop.''

'''''Session 1'''''
* '''B:''' [[Open Social]]
* '''D:''' [[VRM - Public Media]]

'''''Session 2'''''
* '''A:''' [[Volunteered Personal Information]]
* '''B:''' [[Adoption Ambasadors]]
* '''C:''' [[VRM - Health Care]]
* '''D:''' [[Trust Service as VRM Foundation]]

'''''Session 3'''''
* '''A:''' [[VRM Organizational Issues]]
* '''B:''' [[Government Relationship Management]]
* '''C:''' [[Info Portability]] "The enemy of good is better." OAuth and OpenID Enterprise (non)adoption?
* '''D:''' [[Intra-Enterprise VRM]] ([http://www.socialcustomer.com/2008/07/vrm-workshop-tr.html session notes])

'''''Session 4'''''
* '''A:''' [[VRM + Enterprises]]
* '''B:''' Personal Address Manager [[PAM One night Stands]]
* '''C:''' [[Employability + Recruitment]]
* '''D:''' Relationships in Network [[The Mine!]]

'''Day 2'''

'''''Session 5'''''
* '''A:''' [[VRM Compliance]]
* '''B:''' [[R-Cards]] The Devil is in the Details
* '''C:''' [[VRM as Disruptive Innovation]] Vendor Adoption and Best Fit Markets
* '''D:''' [[IDFutures]] Interactive Community Future Mapping/Scenario Planning

'''''Session 6'''''
* '''A:''' Request to Give [[VRM + Charity]]
* '''B:''' [[Customer Driven Markets]]

'''''Session 7'''''
* '''A:''' [[Product Representation]]
* '''B:''' [[Rel Button + Media]]

'''''Session 8'''''
* '''B:''' [[Rel Button Standardization]]

'''''Session 9:'''''
* '''A:''' [[User-Driven Search]]

== Registration ==

The workshop is free. You can register through [http://vrmjuly2008workshop.eventbrite.com/ this EventBrite link]. Feel free to also add your name to the [[VRMWorkshop Attendees]] list.

As of Sunday afternoon, it looks like we have about 50 attendees. I figure we might have a few more showing up from Berkman and other corners of Harvard and beyond. Looks like it's going to be a great group. - Doc

== Schedule ==

=== Sunday ===
'''Non-hosted Dinner'''
* Location: [http://www.google.com/search?hl=en&safe=off&pwst=1&sa=X&oi=spell&resnum=0&ct=result&cd=1&q=changsho+cambridge&spell=1 Changsho Restaurant], on Mass Ave, up the street from Harvard.
* Time: 7:30 (reservation made for 20 people - Doc)
* Attendees (please add your name here):
#[http://www.keithhopper.com Keith Hopper]
#Iain Henderson
#[http://searls.com Doc Searls]
#[http://ekive.blogspot.com Mark Scrimshire]
#[http://blog.joeandrieu.com Joe Andrieu]
#Chris Reynolds
#Jan Searls
#Brett McDowell
#Adriana Lukas
#Bart Stevens (TBC)
#Maarten Smolders (TBC)
#Stephen Lewis
#Mary Ruddy
#Rachel Schiff
#Dean Landsman
#Luk Vervenne
#Davor Meersman
#Britt Blaser
#Kaliya Hamlin
#Bob Frankston
#[http://www.behavioraleconomics.net Sara Wedeman]

* Social networking for those who come early at [http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=cambridge+common+restaurant Cambridge Common restaurant & bar], across the street on Massachusetts Avenue.
* For help call Doc's cell: +1-805-705-9666.

=== Monday ===

Room: Pound 101

Morning Refreshments - 8:30

Opening 9-11
* Overview
** Introductory remarks by Doc Searls and Phil Malone (of the Berkman Center and Harvard Law School), and a technology review by Joe Andrieu
** Project reports (5 min each)
* Marketplace of Ideas for specific projects (1.5 min each)
* Personal introductions by everybody

Sessions 11-4:30
* 11-11:30 Agenda Making
* 11:30-11:45 Lunch, which will be brought in
* 11:45 - 12:45 - Session 1
* 1:00-2:00 Session 2
* 2:15-3:15 Session 3
* 3:30-4:30 Session 4

Sessions reporting to the group, 4:30-5:30

In open space workshops, topics are suggested by participants in the Agenda making session, which is attended by everybody. Participants write the title of their topic on a sheet of paper with a bold marker, add their name, then describe the topic to the group and post it on a large "spreadsheet" of times and session locations, a blackboard in the front of Pound 101, which will be our main room.
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One person in each session will take notes, either directly (or eventually) on the workshop wiki. At the end of each day somebody from each discussion session will report progress to the group.

7:00PM:
'''Non-hosted Dinner'''
* Location: TBD
* Time: TBD
* Attendees (please add your name here if you plan to attend so we can get reservations):
** [http://blog.joeandrieu.com Joe Andrieu]
** Iain Henderson
** Stephen Lewis
** Bart Stevens
** Maarten Smolders
** [http://twitter.com/ekivemark Mark Scrimshire]
** [http://searls.com Doc Searls]
** Mary Ruddy
** Eve Maler
** Luk Vervenne
** Davor Meersman
** Gerald Beuchelt
** [http://www.socialcustomer.com Christopher Carfi]
** [http://www.openliberty.org Asa Hardcastle]
** [http://xri.net/=paul.trevithick =paul.trevithick]
** [http://www.shindiristudio.com/SEO-optimizacija-sajta/ SEO]

=== Tuesday ===

Morning Refreshments - 8:15

Opening group gathering (adding or moving sessions, reports of insights from yesterday) - 8:30-9:00

Sessions: 9am-4pm
* 9:00-10:00 Session 5
* 10:10-11:10 Session 6
* 11:20-12:30 Session 7
* 12:30-1:45 LUNCH - Groups go off to local eateries
* 1:45-2:45 Session 7
* 3:00-4:00 Session 8

Closing session, summarizing both days, personal comments, more - 4:00-5:30

==Space==

We have three classrooms booked, all in Pound Hall. Two rooms have a power outlet at every seat. The third has wall outlets. In each the seating is arranged in a horseshoe shape, so everybody can face everybody else.

If we need additional small session spaces, there are plenty of those out on the lawns and in the halls and public seating areas amongst nearby buildings at the Law School. We'll make room on the session "spreadsheet" for these, so we're ready if the need arises.

== Possible Topics ==

There are many. Here is a list to get us started. Add or subtract whatever you like...

* The Mine! (Adriana Lukas)
* Volunteered Personal Information (Iain Henderson)
* RelButton -- and first use challenge: a biz model for public media (Doc Searls)
* User-driven Search (Joe Andrieu)
* r-cards (Paul Trevithick)
* VRM and health care
* VRM and employability (Luk Vervenne)
* VRM and social web stuff (Kevin Marks)
* VRM standards, policies and practices (Brett McDowell)
* VRM and TiddlyWiki
* VRM + (rather than vs.)CRM (VRM<>CRM dialogue, digital conversations: next step in the maturity cycle?)
* VRM and legal openings, hurdles, models and precedents (Renee Lloyd)
* Trust architecture for securely shared services involving personal information (www.tas3.eu, Luk Vervenne)
* VRM and the reaction/acceptancce in European Enterprise (Bart Stevens)
* VRM Perception by BigBiz in the USA (Deb Schultz)
* VRM Vendor Adoption, market "best fit", and disruption (Keith Hopper)
* VRM and multi-channel opportunities for manufacturers [Amazon - Sony use case], (Mike Kirkwood)
* VRM and product representation (Davor Meersman)

== Getting There ==

Pound Hall is located on the Harvard campus at 1563 Massachusetts Avenue, within the Law School. Some resources --

* [http://www.law.harvard.edu/about/contact/images/law_map.jpg Harvard Law map]
* [http://maps.google.com/maps?f=q&hl=en&geocode=&q=1563+Massachusetts+Avenue,+02138&sll=37.0625,-95.677068&sspn=76.482111,100.898438&ie=UTF8&ll=42.378345,-71.120081&spn=0.009019,0.012317&t=h&z=16 Google Maps]
* [http://www.capricejewellery.com/ ювелирный интернет магазин]
* [http://wikimania2006.wikimedia.org/wiki/Getting_to_and_around_Cambridge Wikimania on Cambridge]

Parking is a hassle, so we highly recommend taking public transportation. Fortunately, the Boston Area has some of the best public transportation in the U.S. The Harvard Campus is adjacent to Harvard Square, which is a stop on the Red Line of the "T", Boston's subway system. The Red Line is the best of all the "T" lines. Trains roll through every stop only few minutes apart, and the trains are fast. If you can find accommodations near a Red Line stop, you'll be in great shape. Cambridge area stops are Alewife, Davis, Porter, Harvard, Central and Kendall. In Boston the near ones are Charles/MGH, Park, Government Center and South Station.

Getting to Pound Hall:

From the Harvard "T" station go up the stairs to "Church Street." At the top of the stairs, turn right to walk across Church (and past the church itself), then up "Mass Ave" past Cambridge Common (the large park on the left). At the next light (Waterhouse Street), cross over to the Harvard side of Mass Ave, then turn left to continue north. Pound Hall will come up on your right, just before a big construction project. A granite sign says "HARRVARD LAW SCHOOL." Look for the workshop in the center of the ground floor. If you walk fast you can make it in 5 minutes from the "T".

== Participation over the Net ==

We have a [http://direct2dell.com/one2one/archive/tags/IdeaStorm_3A00_+Ideas+in+Action/default.aspx video stream].

We also have an IRC channel via Freenode, at #VRM.

== Materials ==

[http://searls.com/doc/vrm/2008_07_15_vrm.ppt Doc's VRM slides on Day 2 (.ppt)]

[http://searls.com/doc/vrm/2008_07_15_doc_vrm_talk/ Doc's VRM slides on Day 2 (.html gallery)]

[http://www.socialcustomer.com/2008/07/vrm-workshop-tr.html VRM Workshop Trip Report] by [http://socialcustomer.com Christopher Carfi]

[http://ekive.blogspot.com/2008/07/vrm-retrospective-making-adoption-easy.html VRM - A retrospective and some thoughts on making adoption easy] by Mark Scrimshire (@[http://twitter.com/ekivemark ekivemark])

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VRM Workshop 2008

2011-08-23T23:52:32Z

Kahin: /* Sponsors */

The first ProjectVRM Workshop (tag [http://technorati.com/tag/vrm2008 vrm2008]) will be hosted by ProjectVRM and the [http://cyber.law.harvard.edu Berkman Center] at Pound Hall at [http://law.harvard.edu Harvard Law School], on Monday-Tuesday 14-15 July. The event will go from 9AM to 5:30 on both days.

The purpose of the workshop is to bring people together and make progress on any number of VRM topics and projects. The workshop will be run as an "unconference" on the open space model, which means session topics will be chosen by participants. [http://en.wikipedia.org/wiki/Open_Space_Technology Here is the Wikipedia page on open space.]

In open space there are no speakers or panels -- just participants, gathered to get work done and enjoy doing it. Participation includes contributing to the [[VRM Workshop 2008]] wiki.

== Agenda/Session topics ==
''This is a live agenda. The canonical copy is on the wall at Pound Hall, at the workshop.''

'''''Session 1'''''
* '''B:''' [[Open Social]]
* '''D:''' [[VRM - Public Media]]

'''''Session 2'''''
* '''A:''' [[Volunteered Personal Information]]
* '''B:''' [[Adoption Ambasadors]]
* '''C:''' [[VRM - Health Care]]
* '''D:''' [[Trust Service as VRM Foundation]]

'''''Session 3'''''
* '''A:''' [[VRM Organizational Issues]]
* '''B:''' [[Government Relationship Management]]
* '''C:''' [[Info Portability]] "The enemy of good is better." OAuth and OpenID Enterprise (non)adoption?
* '''D:''' [[Intra-Enterprise VRM]] ([http://www.socialcustomer.com/2008/07/vrm-workshop-tr.html session notes])

'''''Session 4'''''
* '''A:''' [[VRM + Enterprises]]
* '''B:''' Personal Address Manager [[PAM One night Stands]]
* '''C:''' [[Employability + Recruitment]]
* '''D:''' Relationships in Network [[The Mine!]]

'''Day 2'''

'''''Session 5'''''
* '''A:''' [[VRM Compliance]]
* '''B:''' [[R-Cards]] The Devil is in the Details
* '''C:''' [[VRM as Disruptive Innovation]] Vendor Adoption and Best Fit Markets
* '''D:''' [[IDFutures]] Interactive Community Future Mapping/Scenario Planning

'''''Session 6'''''
* '''A:''' Request to Give [[VRM + Charity]]
* '''B:''' [[Customer Driven Markets]]

'''''Session 7'''''
* '''A:''' [[Product Representation]]
* '''B:''' [[Rel Button + Media]]

'''''Session 8'''''
* '''B:''' [[Rel Button Standardization]]

'''''Session 9:'''''
* '''A:''' [[User-Driven Search]]

== Registration ==

The workshop is free. You can register through [http://vrmjuly2008workshop.eventbrite.com/ this EventBrite link]. Feel free to also add your name to the [[VRMWorkshop Attendees]] list.

As of Sunday afternoon, it looks like we have about 50 attendees. I figure we might have a few more showing up from Berkman and other corners of Harvard and beyond. Looks like it's going to be a great group. - Doc

== Schedule ==

=== Sunday ===
'''Non-hosted Dinner'''
* Location: [http://www.google.com/search?hl=en&safe=off&pwst=1&sa=X&oi=spell&resnum=0&ct=result&cd=1&q=changsho+cambridge&spell=1 Changsho Restaurant], on Mass Ave, up the street from Harvard.
* Time: 7:30 (reservation made for 20 people - Doc)
* Attendees (please add your name here):
#[http://www.keithhopper.com Keith Hopper]
#Iain Henderson
#[http://searls.com Doc Searls]
#[http://ekive.blogspot.com Mark Scrimshire]
#[http://blog.joeandrieu.com Joe Andrieu]
#Chris Reynolds
#Jan Searls
#Brett McDowell
#Adriana Lukas
#Bart Stevens (TBC)
#Maarten Smolders (TBC)
#Stephen Lewis
#Mary Ruddy
#Rachel Schiff
#Dean Landsman
#Luk Vervenne
#Davor Meersman
#Britt Blaser
#Kaliya Hamlin
#Bob Frankston
#[http://www.behavioraleconomics.net Sara Wedeman]

* Social networking for those who come early at [http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=cambridge+common+restaurant Cambridge Common restaurant & bar], across the street on Massachusetts Avenue.
* For help call Doc's cell: +1-805-705-9666.

=== Monday ===

Room: Pound 101

Morning Refreshments - 8:30

Opening 9-11
* Overview
** Introductory remarks by Doc Searls and Phil Malone (of the Berkman Center and Harvard Law School), and a technology review by Joe Andrieu
** Project reports (5 min each)
* Marketplace of Ideas for specific projects (1.5 min each)
* Personal introductions by everybody

Sessions 11-4:30
* 11-11:30 Agenda Making
* 11:30-11:45 Lunch, which will be brought in
* 11:45 - 12:45 - Session 1
* 1:00-2:00 Session 2
* 2:15-3:15 Session 3
* 3:30-4:30 Session 4

Sessions reporting to the group, 4:30-5:30

In open space workshops, topics are suggested by participants in the Agenda making session, which is attended by everybody. Participants write the title of their topic on a sheet of paper with a bold marker, add their name, then describe the topic to the group and post it on a large "spreadsheet" of times and session locations, a blackboard in the front of Pound 101, which will be our main room.

One person in each session will take notes, either directly (or eventually) on the workshop wiki. At the end of each day somebody from each discussion session will report progress to the group.

7:00PM:
'''Non-hosted Dinner'''
* Location: TBD
* Time: TBD
* Attendees (please add your name here if you plan to attend so we can get reservations):
** [http://blog.joeandrieu.com Joe Andrieu]
** Iain Henderson
** Stephen Lewis
** Bart Stevens
** Maarten Smolders
** [http://twitter.com/ekivemark Mark Scrimshire]
** [http://searls.com Doc Searls]
** Mary Ruddy
** Eve Maler
** Luk Vervenne
** Davor Meersman
** Gerald Beuchelt
** [http://www.socialcustomer.com Christopher Carfi]
** [http://www.openliberty.org Asa Hardcastle]
** [http://xri.net/=paul.trevithick =paul.trevithick]
** [http://www.shindiristudio.com/SEO-optimizacija-sajta/ SEO]

=== Tuesday ===

Morning Refreshments - 8:15

Opening group gathering (adding or moving sessions, reports of insights from yesterday) - 8:30-9:00

Sessions: 9am-4pm
* 9:00-10:00 Session 5
* 10:10-11:10 Session 6
* 11:20-12:30 Session 7
* 12:30-1:45 LUNCH - Groups go off to local eateries
* 1:45-2:45 Session 7
* 3:00-4:00 Session 8

Closing session, summarizing both days, personal comments, more - 4:00-5:30

==Space==

We have three classrooms booked, all in Pound Hall. Two rooms have a power outlet at every seat. The third has wall outlets. In each the seating is arranged in a horseshoe shape, so everybody can face everybody else.

If we need additional small session spaces, there are plenty of those out on the lawns and in the halls and public seating areas amongst nearby buildings at the Law School. We'll make room on the session "spreadsheet" for these, so we're ready if the need arises.

== Possible Topics ==

There are many. Here is a list to get us started. Add or subtract whatever you like...

* The Mine! (Adriana Lukas)
* Volunteered Personal Information (Iain Henderson)
* RelButton -- and first use challenge: a biz model for public media (Doc Searls)
* User-driven Search (Joe Andrieu)
* r-cards (Paul Trevithick)
* VRM and health care
* VRM and employability (Luk Vervenne)
* VRM and social web stuff (Kevin Marks)
* VRM standards, policies and practices (Brett McDowell)
* VRM and TiddlyWiki
* VRM + (rather than vs.)CRM (VRM<>CRM dialogue, digital conversations: next step in the maturity cycle?)
* VRM and legal openings, hurdles, models and precedents (Renee Lloyd)
* Trust architecture for securely shared services involving personal information (www.tas3.eu, Luk Vervenne)
* VRM and the reaction/acceptancce in European Enterprise (Bart Stevens)
* VRM Perception by BigBiz in the USA (Deb Schultz)
* VRM Vendor Adoption, market "best fit", and disruption (Keith Hopper)
* VRM and multi-channel opportunities for manufacturers [Amazon - Sony use case], (Mike Kirkwood)
* VRM and product representation (Davor Meersman)

== Getting There ==

Pound Hall is located on the Harvard campus at 1563 Massachusetts Avenue, within the Law School. Some resources --

* [http://www.law.harvard.edu/about/contact/images/law_map.jpg Harvard Law map]
* [http://maps.google.com/maps?f=q&hl=en&geocode=&q=1563+Massachusetts+Avenue,+02138&sll=37.0625,-95.677068&sspn=76.482111,100.898438&ie=UTF8&ll=42.378345,-71.120081&spn=0.009019,0.012317&t=h&z=16 Google Maps]
* [http://wikimania2006.wikimedia.org/wiki/Getting_to_and_around_Cambridge Wikimania on Cambridge]

Parking is a hassle, so we highly recommend taking public transportation. Fortunately, the Boston Area has some of the best public transportation in the U.S. The Harvard Campus is adjacent to Harvard Square, which is a stop on the Red Line of the "T", Boston's subway system. The Red Line is the best of all the "T" lines. Trains roll through every stop only few minutes apart, and the trains are fast. If you can find accommodations near a Red Line stop, you'll be in great shape. Cambridge area stops are Alewife, Davis, Porter, Harvard, Central and Kendall. In Boston the near ones are Charles/MGH, Park, Government Center and South Station.

Getting to Pound Hall:

From the Harvard "T" station go up the stairs to "Church Street." At the top of the stairs, turn right to walk across Church (and past the church itself), then up "Mass Ave" past Cambridge Common (the large park on the left). At the next light (Waterhouse Street), cross over to the Harvard side of Mass Ave, then turn left to continue north. Pound Hall will come up on your right, just before a big construction project. A granite sign says "HARRVARD LAW SCHOOL." Look for the workshop in the center of the ground floor. If you walk fast you can make it in 5 minutes from the "T".

== Participation over the Net ==

We have a [http://direct2dell.com/one2one/archive/tags/IdeaStorm_3A00_+Ideas+in+Action/default.aspx video stream].

We also have an IRC channel via Freenode, at #VRM.

== Materials ==

[http://searls.com/doc/vrm/2008_07_15_vrm.ppt Doc's VRM slides on Day 2 (.ppt)]

[http://searls.com/doc/vrm/2008_07_15_doc_vrm_talk/ Doc's VRM slides on Day 2 (.html gallery)]

[http://www.socialcustomer.com/2008/07/vrm-workshop-tr.html VRM Workshop Trip Report] by [http://socialcustomer.com Christopher Carfi]

[http://ekive.blogspot.com/2008/07/vrm-retrospective-making-adoption-easy.html VRM - A retrospective and some thoughts on making adoption easy] by Mark Scrimshire (@[http://twitter.com/ekivemark ekivemark])

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