Project VRM - User contributions [en]

Interesting Links

2011-09-01T00:05:43Z

Hayda:

[http://cyber.law.harvard.edu/ The Berkman Center for Internet

Stephen Downes - Distributed Digital Rights Management
-- (The 'VRM' of this website is the 'Customer Broker' of the Downes presentations)
-- [http://www.slideshare.net/tag/ddrm Slide shows on DDRM]
-- [http://odrl.net/workshop2004/paper/odrl-downes-paper.pdf Distributed Digital Rights Management: The EduSource Approach to DRM] - presented at ODRL 1.0

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VRM CRM 2010

2011-08-23T01:05:14Z

Hayda:

[[image:Image-Vrm-crm2010.jpeg|500px]]

== Locations ==

Day One, Pound 102, Harvard Law School

Day Two, Pound 200, Harvard law School

== Overview ==
VRM + CRM 2010 is a workshop for VRM and CRM developers and other professionals, where the process of building out common ground between the two can begin. It is hosted by [http://projectvrm.org ProjectVRM] and the [http://cyber.law.harvard.edu Berkman Center for Internet and Society] at Harvard University, and will take place at Pound Hall in Harvard Law School on Thursday and Friday, 26 and 27 August. It's free of charge, and you can [http://www.eventbrite.com/event/762292036 register here].

The common ground to be built out is the marketplace where real two-way relationships can take place, and economic value can be unlocked and grown with minimal friction. This marketplace is potentially enormous, but as yet it does not exist. It is the intention of ProjectVRM and many other interested parties that on 28 August this new marketplace will be born and start growing. (Background posts are [http://blogs.law.harvard.edu/vrm/2010/07/28/vrm-crm-2/ here], [http://blogs.law.harvard.edu/vrm/2010/07/23/positioning-vrm/ here] and [http://blogs.law.harvard.edu/vrm/2010/07/23/cooperation-vs-coersion/ here].)

The purpose of the [http://www.shindiristudio.com/ web dizajn] workshop is to get this work started. Since this will be the first VRM+CRM event of any kind, the potential leverage of participating in this workshop is quite large.

== Agenda ==

This is a workshop, rather than a conference.[http://www.essaymojo.co.uk Cheap Custom Essays] We will have speakers and panels, but only in the mornings, and mostly for the purpose of briefing participants and helping everybody get acquainted with each others' work — in particular what VRM developers have been up to over the past several years, how this matches up with where CRM (and social CRM) are going, and what's happening in some verticals (Real Estate, Health Care, Government, Telecom, etc.). The meat of the workshop over both days will be in the breakout sessions, where topics are chosen by the particpants in an unconference open space format. You can read more or [http://www.easybomb.com/ watch hot videos] about open space [http://www.co-intelligence.org/P-Openspace.html here].[http://www.essaymojo.co.uk/Essay-writing.php/ Essay Writing Help]

Doc Searls, who runs ProjectVRM at Harvard's Berkman Center, will lead the workshop. Kaliya Hamlin will guide the unconference/open space parts of the workshop. Kaliya is a veteran facilitator of open space workshops, and co-runs the [http://iiw11.eventbrite.com/ Internet Identity Workshop (IIW)] series with [http://windley.com Phil Windley] (who will also be at VRM_CRM 2010). VRM has from the beginning had a second home at IIW workshop sessions, and much VRM development has either originated at IIWs or been moved forward at them (even ones that have not focused on identity). We expect the same kind of progress at this workshop as well.[http://www.essaymojo.co.uk/dissertation.php Dissertation Help]

Notes for each breakout session will be at the [[VRM_CRM_2010_Sessions_Wiki]], and at other wiki pages linked to from there.

Here are the tentative agendas for both days:

===Thursday, 26 August===

Note: This is tentative at the moment and subject to change.

8:00am Bagels, coffee and [http://www.modernvapor.com/ electronic cigarettes]

9:00am Welcome and agenda - Doc Searls

9:20am Introduction of afternoon sessions - Kaliya Hamlin

9:30am VRM Baseline
* VRM overview, setting the stage, [http://photoshootideas.org photoshoot ideas]
* VRM developments
** R-buttons/ListenLog/Emancy - Doc Searls, Adam Marcus
** Legal developments - Renee Lloyd
** Search - Joe Andrieu
** Personal Data Store (PDS) - Iain Henderson
** Personal Data Exchange (PDX), [http://www.registryrepaironline.com/ Online Registry Cleaner] - Drummond Reed
** Context Automation, Kynextx Rule Language (KRL) - Phil Windley ([http://bit.ly/9av0uK?r=td slides] & [http://bit.ly/kntxwp KRL white paper])

10:45am CRM baseline talk and panel
* CRM baseline - Dan Miller
* CRM panel - Dan Miller, Denis Pombriant, Josh Weinberger, John McKean

11:45am Warmup for lunch and afternoon breakout sessions - Kaliya Hamlin

12:00pm Lunch at Harkness Commons - View [http://pizzamenucoupons.com/dominos-pizza-menu/ Dominos pizza menu]

1:15pm Setting topics for the afternoon breakout sessions - Led by Kaliya Hamlin

1:45pm Breakout Open Space (unconference) Sessions

3:00 Holiday topics discussion on [http://www.santaclaus.com/ Santa Claus] and [http://www.halloween.com/ Halloween]

5:00pm Closing session, with reports on breakout sessions - Led by Kaliya Hamlin

6:00pm Briefing for Friday - Doc

7:00pm [[VRM_CRM 2010 Food For Thought Dinners]]. Here we have reservations at a number of local restaurants. You can sign up on the wiki at the link above, and/or on sign-up sheets. Topics will be chosen at the workshop. Payment is "dutch."[http://www.essaymojo.co.uk/dissertation-proposal.php Dissertation Proposal]

===Friday, 27 August===

Note: This is tentative at the moment and subject to change.

9:00am Welcome and agenda - Doc Searls

9:10am Introductions (for those who missed Day One) and prep for unconference sessions — Kaliya Hamlin

9:30am VRM Technology panel
* Iain Henderson
* Phil Windley
* Drummond Reed
* Craig Burton

10:30am Verticals panel
* Real Estate - Bill Wendell
* Health Care - Adrian Groper
* Government (GRM) - Britt Blaser
* Telecom - Julian Gay
* Moderator - Chris Carfi
* [http://www.bestpublicspeaker.com/ Motivational Public Speaker] - Jeff Zelaya

11:40am Setting topics for the breakout workshop sessions - Led by Kaliya Hamlin

11:50-12:20 Lunch discussions at Harkness Common

12:30-1:30 Breakout Session

1:30pm-2:30 Breakout Session

2:30-3:30pm Breakout Session

3:30-4:00pm Closing session, with reports on breakout sessions - Led by Kaliya Hamlin

4:00pm Hang time including [http://cracklenailpolish.biz crackle nail polish] manicure and [http://www.belezawax.com/ brazilian wax].

5:00pm

== Location and Getting there ==

Pound Hall is at 1557 Massachusetts Avenue ("Mass Ave") on the Harvard Campus in Cambridge, Massachusetts. Mass Ave runs up Harvard's west side from Harvard Square. [http://www.law.harvard.edu/about/map.html Here is a map.] It is a modern brick building diagonally northeast of Cambridge Common (a park) and just south of a new building still under construction.

Street parking is limited to only two hours, and is strictly enforced. Public parking tends to be expensive.[http://www.essaymojo.co.uk/dissertation-writing.php Dissertation Writing]

The best way to come is by subway. Pound Hall is a short walk up "Mass Ave" from the Harvard station on the MBTA Red Line. [http://www.fantasy-eyeglasses.com/eyeglasses-cartier-woodenbamboo-c-1_3.htmlcartier glasses]

If you are driving, we recommend parking at the Alewife station at the end of the Red Line (it's at the inbound end of Highway 2). The cost is $7 per day, trains run constantly, and the cost of a ride is $1.50. Harvard is 3 stops (only 8 minutes) from Alewife.

If you are flying in, there are many hotels close to the Red Line. The Harvard station is about 20 minutes from downtown Boston. From Logan Airport, you take the [http://www.torontolimo.com/ Toronto limo] service or Silver Line to the South Street station, also on the Red Line. Take the inbound train toward Alewife. (It becomes outbound when you pass the Park Street station.) Again, it's $1.50, leaves frequently, and is nearly as fast as a taxi. If there's traffic, it's faster.
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Main Page

2011-08-03T22:48:34Z

Hayda:

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal from the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.[http://www.writers-write.co.uk Essay writing] & [http://www.allsoppandallsopp.com/Rent/Properties_Dubai Rent Properties Dubai]

VRM development projects are listed below.

== Project VRM ==

[http://www.choithraminternational.com schools indore] [http://projectvrm.org ProjectVRM] is a research and development project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls], a fellow at the Center, to encourage VRM development and to conduct research on its premises and its progress.

When the project began in 2006, Doc saw it as "a way to fulfill the promise of [http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools. You can also try a [http://phonyphonecalls.blogspot.com/ cell phone lookup ]

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, [http://www.dissertationwritinghelp.co.uk/ dissertation help]in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events and site.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits.[http://www.essayhelppros.co.uk/uk-essay-writing.php Essay writing] These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise [http://www.pbsolution.de/ Internet Agentur] their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on [http://www.noguruscam.com advertising] and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.[http://www.allegromedical.com/wound-care-c541/tegaderm-hp-transparent-dressing-8-x-12-p191072.html tegaderm] [http://www.allsoppandallsopp.com/Villas_Dubai villas dubai] [http://www.teethwhiteningathomev.com Teeth whitening]

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control. [http://www.vittleende.se Tandblekning]

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==
VRM Goals are as follow:

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as [http://www.universalfinance.org/ loan modification]
sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Terminology ==
Like any new market, VRM requires the introduction of a handful of new terms. The community is currently (October 2010) using this wiki to develop Wikipedia entries for the following terms. Feel free to help us by reviewing and editing the following pages (or our [[Wikipedia Article Discussion]] page):
* [[Personal data service]]
* [[Personal data server]]
* [[Personal data store]]
* [[Personal data ecosystem]]
* [[Personal Cloud]]
* [[Personal Data management]]

We encourage discussion of these definitions on the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Please add other terms you feel are important to [http://seoph2.cafe24.com/wordpress/ seo blog] harmonize within VRM and with related [http://www.allseoexperts.com/ web design] communities.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations of whom some are commercial entities, some are standing open source code development efforts:

*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[http://genomera.com Genomera (Health VRM)]
*[[GRM: Government Relationship Management]]
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*[[Personal RFP]]
*[http://themineproject.org/ The Mine! Project]
*[[Rechtsanwalt]]
*[http://code.google.com/p/webfinger/ webfinger]
*[http://www.hayda.net/ Chat]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]
* [http://www.reddit.com/r/vrm/ Reddit on VMR Articles] [A canonical list of influential documents, blog posts, whitepapers, and articles about VRM. http://econometriclinks.com/* [http://www.gallbladderdetox.com/gall-bladder-surgery Gallbladder Removal] You can vote up links [http://www.universalfinance.org/loan-modification loan modification] that provide the best background on VRM.

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] November, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]] (date TBD)
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.

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