Project VRM - User contributions [en]

Help:Contents

2009-12-31T20:18:39Z

Cryp18:

http://www.cryp18.com

It's easy to start editing pages on this wiki! It is the job of every registered user to try and improve these pages. Wikis work best when everyone is involved and adding, editing, reworking, and checking the contents.

==== How Do I Start? ====
Log in (you must have a login to edit). Click on the "edit" tab at the top of any page. You will then begin editing the page you are on. There is a helpful [[Help:Cheatsheet|Cheatsheet]] to learn the basics of formatting your changes.

==== Can I Practice? ====
You bet. Try out editing on the [[Project_VRM:Sandbox|Sandbox]] Page. Anything goes there.

==== When Should I Jump In? ====
A Wiki benefits from the "[http://en.wikipedia.org/wiki/Wikipedia:Be_bold_in_updating_pages Be bold]" philosophy. If you see something that can be improved, do not hesitate to do it yourself. Improvements come from the iterative additions and edits of all of us. Pages keep a revision history, so nothing can't be undone (click on the "history" tab at the top of the page).

==== What Happens When There is Disagreement? ====
If someone disagrees with you, or you with them, then good! We've inspired involvement, and through edits and discussion on the [[Help_Talk:Contents|Talk Page]], consensus can be reached (each wiki page has its own respective talk page). Wikis work great for emerging concepts and themes like VRM that will benefit from exploration and the evolution of mutual agreement. Paradoxically, edits that introduce diversions from commonly-held understanding is what helps best build and spread editorial consensus.

==== When Should We Use the Talk Page? ====
Every wiki page has a talk page. Click on the "discussion" tab at the top of the page to get there. Whenever you have a question that's holding you back from an edit or when conversation seems more appropriate than document-building. Please sign your comments on the talk page with four tildes ("<nowiki>~~~~</nowiki>") which will automatically drop in your username and time stamp.

==== How Do I Keep Track of What's Going On? ====
There is a special page called "[[Special:Recentchanges|Recent Changes]]" that keeps a running list of all recent changes to the wiki. Think of this like a news feed of what's going on. Check out what other people are doing. Piggyback on their changes.

You can also watch pages by clicking on the "watch" tab at the top of a page. This adds the page to your personal [[Special:Watchlist|Watchlist]]. You can visit this page any time to see what changes have been made, by whom, and when. For example, you can add the [[VRM vision]] page to your watchlist by clicking [http://cyber.law.harvard.edu/projectvrm/watch/VRM_vision here]. There are all sorts of additional [[Special:Specialpages|Special Pages]] that are worth checking out.

==== Can I be Automatically Alerted Through Email? ====
You can receive email alerts when changes happen to watched pages by adjusting your [[Special:Preferences|Preferences]] page.

Usage Committee

2009-12-31T20:17:51Z

Cryp18:

http://www.cryp18.com

The objective of the Usage Committee is to
'''Drive VRM usage'''

This page will be the central point of organization for the committee.

== Committee members ==

*Adriana Lukas
*Chris Carfi (present and reporting for duty!)
*Deb Schultz
*Alan Mitchell
*Dean Landsman
*Sean Bohan
*Kaliya Hamlin
*Bart Stevens

== Approaches to driving VRM Usage ==

#industry/vendor driven
#web/user driven

Prototyping VRM Mobile Social, iPhone

2009-12-31T20:17:03Z

Cryp18:

http://www.cryp18.com

Stuart- Prototyping a mobile VRM that leverages Social Network fabric

iPhone is a good conduit

Phone
SMS
Email
3.0 notification
Bluetooth

Stuart says that we have all these ways to contact people

iPhone adds location

Adds time

Presence â and what Iâm doing

Things that recognize that âstate has changedâ

Relationships provide context regarding âWho are you?â

The questions revolve around access control

âWe have this thing in our pocket that provides all these things to us, but we have no controlâ¦

â¦on the other side, the people have no idea whatâs happening on this end.â

It doesnât have to do with calls necessarily, but when it âescalatesâ from a message

Rules for Pre-call Information

Recipient only knows phone number if the caller is not in the directory

The originator really has no control over what information is provided

Using the rideshare use caseâ¦ thereâs an issue surrounding the Buddylist

Using Google Voice you can treat each caller differently â¦

Right now Google Voice gives you a âflavorâ of all the rules you can attach to incoming calls

Ribbit could be a platform for all of these services

Voice mail treatment on an iPhone is an issue because the iPhone voice mail store is on the device, not on a shared host

Comment â originator may want to indicate a different originating phone

Originator may also want to send a pre-call alert â IM/SMS (the Can you talkâ message)

Caveat â you will pile all kinds of capabilities for the power users â but other people wonât use it.

So you need to monitor and analyze all that behavior and deliver

You can establish groups.

Another way to look at it is that you can have my GrandCentral # and it is related to all the ways that I can be reached and will be associated

Need to talk about the difference between synchronous/asynchronous

Is it that important to do a synchronous conversation.

So basically it gets down to hooking up a system where the caller is in control

âIn a VRM world, the phone owner is in controlâ and how you get there is to take away the possibility of the caller to control the terms and conditions

This could be the origination vehicle

The systemic smarts are much more interesting than the granular control

Because the granular stuff should be automated.

You can trick thisâ¦ just get a fictitious number and point it where you want

**Stuart has an idea for a Craigâs list for Twitter (called Twitmark) instead of a phone number and address you put a Twitter handle, but whatâs missing is the escalation to a phone number. The other thing thatâs missing is that you have to do an abbreviated link to (e.g. a Craigâs list ad)â¦

Another idea that was brought up is the Farley Fileâ¦ whereby you keep track of all the people that you meet.

The phone gets it backwards, inbound now might be able to relate it to a record in the phone infrastructureâ¦ But what if you have a âWhoâs this?â button to relate other stuff in the social graph and CRM space to figure out whoâs calling.

Observation â thereâs probably a latency issue. Unless you preload some set of most likely callers and their might be other premapping.

People can more accustomed to âpromiscuous messagingâ â that is basically adsâ¦ âI need xâ or âIâm selling Yâ then you can also use location awareness to figure out whoâs twittering nearbyâ¦

Observation â youâre social graph and list of people youâre in touch with

One of the premises for this discussion is that if VRM is going to work, it will be on a mobile device.

Observation â there are a lot of interesting initiatives underway and we have to figure out how they will bolt together.

Some compete
Some could augment each other.

Weâre talking a lot about the requester time. And not how you find relevant providers â¦ So you need to know âhow sees thisâ?

A: in the twitter exampleâ¦ Daycare companies might have a âbot monitoring peopleâs requests, determining where the person is. They can send a direct messageâ¦ And they may have their own filter

Narrowcast exchangesâ¦

Which Phil Wolff â calls âsearchâ

E.g Rent-a-Coder
O-Desk
E-lance

Where you have not a job offer but a short gig. So you craft a message

**Capability goes in seek of a need and vice versa***

Thereâs an aggregation function to be served.

If youâre looking specifically for a pair of tennis shoes specificallyâ¦ Itâs not readily apparent exactly how you get to there from here.

Angieâs list + ribbit exposes the latency issue

Stuart is saying that â as things âescalate toward a transactionâ and Darius is wondering how you get there from hereâ¦ Can you make this a âcheck boxâ item in their lsting that âfor an extra $2 to add a phone numberâ for the duration of the interest.

Phweet demonstrates that the identity layer can be set up independent of other services.

It will work anywhere and it is initiated on the basis of a text exchange. The contract is a URL for that exchange.

You probably have it in your headâ¦ Thatâs a feature, not a product.

How do you make a product
How do you build usage.

Phil â Talked to an eBay employee latelyâ¦ Asked why do you think eBay never embraced Skypeâ¦ He said that eBayâs attachment to keeping the conversation controlled so that they couldnât be cut out of the equation, so they made it harder

As market makers they are also getting a percentage of the transaction so they just put up barriers.

Buy in depends on âwhat their stake isâ if you think the transaction will go on outside their walled garden, they wonât buy in .

E.g. you can architect this so that an assigned, ephemeral URL can be a revenue opportunity for Twitter. The Tweet controls how long the thing stays nailed up. You can do it on Twitter or Identica or anywhere. You can set up a VRM like relationship. And thatâs what makes it interesting

Closingâ¦ align VRM with the core metrics of each of the service providers.

Interesting Links

2009-12-31T20:16:08Z

Cryp18:

http://www.cryp18.com
[http://cyber.law.harvard.edu/ The Berkman Center for Internet
Stephen Downes - Distributed Digital Rights Management
-- (The 'VRM' of this website is the 'Customer Broker' of the Downes presentations)
-- [http://www.slideshare.net/tag/ddrm Slide shows on DDRM]
-- [http://odrl.net/workshop2004/paper/odrl-downes-paper.pdf Distributed Digital Rights Management: The EduSource Approach to DRM] - presented at ODRL 1.0

Events

2009-12-31T20:14:20Z

Cryp18:

==Future Events==

* [http://cyber.law.harvard.edu/projectvrm/VRM_East_Coast_Workshop_2009 VRM East Coast Workshop 2009], 12-13 October 2009 at Harvard Law School, Cambridge, MA.
* [http://cyber.law.harvard.edu/projectvrm/VRooM_Leadership_Workshop November 2009 Leadership Workshop], Location TBA
* [http://www.internetidentityworkshop.com/ Internet Identity Workshop 2009 (IIWIX, IIW)], 3-5 November 2009 at the Computer History Museum in Mountain View, CA.

==Past Events==

[[VRM West Coast Workshop 2009]]

[[VRMworkshop]] at Harvard Law School, July 2008

[[VRM Hacker Session]] November 9th 2007 London

[http://www.supernova2006.com/ Supernova] 20-22 June, 2007 San Francisco

[http://conferences.oreillynet.com/os2007/ OSCon] 23-27 July, Portland

[http://conference.digitalidworld.com/2007/ Digital ID World (DIDW)] 24-26 September 2007, San Francisco

[http://www.windley.com/events/iiw2007a/announcement Internet Identity Workshop (IIW)] May 14-15, 2007, Mountain View, CA

[https://events.projectliberty.org/details.php?id=11 Identity Open Space (IOS)], 26-27 April, 2007 Brussels

[[Notes from VRM & Public Media Workshop]] at the Berkman Center, April 4, 2007
* Includes follow-up brainstorming ideas from April 6, 2007

[http://cyber.law.harvard.edu/identity/Mobile_Identity_Workshop Mobile Identity Workshop], January 26, 2007

[[Notes from VRM Meeting]], January 25, 2007

[[Notes from Internet Identity Workshop 2006b]], December 4-6, 2006
http://www.cryp18.com

Project VRM:Community Portal

2009-12-31T20:13:38Z

Cryp18:

http://www.cryp18.com
[[November 11 2009 Conference Call]]

[[September 30 2009 Conference Call]]

[[September 02 2009 Conference Call]]

==Prior Conference Calls==
[[conference call archive]]

[[:Category:conference call]]
[http://www.sexalemi.org sikis izle]
[http://www.pornositeleri.net porno izle]
[http://www.sexalemi.org sex izle]
[http://www.sexalemi.org sikis]
[http://www.cinsel.name sikis izle]
[http://www.cinsel.name.tr sikis]
[http://www.hiphopalemi.net hiphop]
[http://www.kelebekchat.net kelebek chat]
[http://www.kelebeksohbet.org kelebek sohbet]
[http://www.chatsohbet.org chat sohbet]
[http://www.siberchat.net chat]
[http://www.pornositeleri.net porno]
[http://www.pornositeleri.org porno izle]
[http://www.pornositeleri.org porno siteleri]
[http://www.sexpormok.net sex]
[http://www.mynetsohbet.net mynet sohbet]
[http://www.hiphopalemi.net chat]
[http://www.hiphopalemi.net rap]
[http://www.kelebekchat.net kelebek]
[http://www.gaychat.gen.tr gay chat]
[http://www.cinsel-sohbet.com cinsel sohbet]

Main Page

2009-12-31T20:12:40Z

Cryp18:

== About VRM ==

VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.

CRM systems for the duration have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers  in ways that don't require the former to "lock in" the latter.

The goal of VRM is to improve the relationship between Demand and Supply by providing new and better ways for the former to relate to the latter. In a larger sense, VRM immodestly intends to improve markets and their mechanisms by equipping customers to be independent leaders and not just captive followers in their relationships with vendors and other parties on the supply side of the marketplace.

For VRM to work, vendors must have reason to value it, and customers must have reasons to invest the necessary time, effort and attention to making it work. Providing those reasons to both sides is the primary challenge for VRM.

== Project VRM ==

[http://projectvrm.org Project VRM] is a community-driven effort, led by [http://cyber.law.harvard.edu The Berkman Center for Internet and Society] at Harvard University, to support the creation and building of VRM tools. ProjectVRM carries forward thinking by various parties around the world. These include ideas brought up by Doc Searls and his fellow [http://cluetrain.com Cluetrain Manifesto] authors, work of the [http://www.rightsideup.net/ Buyer Centric Commerce Forum] and other allied efforts in the U.K., and many sessions at Internet Identity Workshops.

ProjectVRM is headed by [http://cyber.law.harvard.edu/people/dsearls Doc Searls], a fellow with the Berkman Center.

In addition to this wiki, ProjectVRM has [http://blogs.law.harvard.edu/vrm a blog] and a [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list].

Read more about ProjectVRM on the [[About | About Page]].

== VRM Principles ==

#Relationships are voluntary.
#Customers are born free and independent of vendors.
#Customers control their own data. They can share data selectively and control the terms of its use.
#Customers are points of integration and origination for their own data.
#Customers can assert their own terms of engagement and service.
#Customers are free to express their demands and intentions outside any companyâs control.

These can all be summed up in the statement ''Free customers are more valuable than captive ones''.

In a broader way, the same should be true of individuals relating to organizations. With VRM, however, our primary focus is on customer relationships with vendors, or sellers.

== VRM Goals ==

#Define and advocate a clear vision for a VRM world
#Ensure the development and publishing of open standards and specifications for VRM services
#Create a lightweight and effective organisational structure
#Drive VRM usage
#Create and oversee VRM compliance program

== VRM Current Topics ==

This is a catch-all where we can point both to ongoing conversations and current development work. These include (but are hardly limited to)...

*[[Media Logging]]
*[[Listen Log]] (the general topic) and [[ListenLog]] (the development project0
*[[PayChoice]]
*[[Personal RFP]]
*[[FCRA: Access to credit data]]

== VRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]

== Allied Efforts ==

*[[The Mine! Project]]
*[http://mydex.org/ MyDex]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://publicradiotuner.org Public Radio Tuner]
*[http://www.switchbook.com/ SwitchBook]

== Resources ==

* ProjectVRM [[mailing list]]

* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]

* [[VRM FAQ]]

* VRM [Twitter stream http://twitter.com/vrm]

* Project VRM [[committees]]

* VRM and -related [[events]]

* VRM [[Initiatives]]

* VRM [[Principles]]

* VRM [[Process]]

* VRM [[scenarios]]

* VRM [[technology]]

* VRM coverage in [[blogs]]

* VRM discussion in [[VRM discussion in podcasts | podcasts]]

* [[Questions raised]] by VRM

* [[VRMcompanies]]  A list of VRM or VRMlike comnpanies

* [[Expressions of Relationships]] (notes from VRM meeting)

* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)

* [[Website planning]]

* Other [[related efforts]]

Conference Call archive and audio links have been moved to the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Lexicon ==

== VRM Events ==

[[VRooM Leadership Workshop]] will take place on 31 Oct * 1 Nov in Mountain View, CA (just before IIW9) Location to be determined.

[[VRooM Boston 2009]] took place on 12-13 October 2009

[http://vrmhub.pbwiki.com/ VRM Hub] Monthly Meetings in London

[[VRM2008]] took place in Munich on 21/22 April 2008

[[VRM Workshop 2008]] took place in July 2008 at Harvard University

[[VRM at SXSW 2009]] March 2009, Austin, TX

[[VRM West Coast Workshop 2009]] May 15-16, Palo Alto, CA

[[VRM East Coast Workshop 2009]] 12-13 October at Harvard University

== Join Us! ==

Looking to contribute to the Project VRM Wiki? Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list], send an email to the owners, and we'll get you up and running!
http://www.cryp18.com