Project VRM - User contributions [en]

Main Page

2011-08-09T16:01:51Z

Alanf: /* VRM Development Work */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal  the customer side  of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010). The purpose of the project is to encourage VRM development and to conduct research on its premises and its progress.

When the project began, Doc saw it as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue": [http://www.diamondlinks.net link building services]

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along  and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones''  to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://azigo.com Azigo]
*[http://connect.me Connect.me]
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[[ListenLog]]
*[http://www.vrm.cl/ myinfo.cl]
*[http://mydex.org/ MyDex]
*[http://newgov.us/ NewGov.us]
*[http://www.paoga.com/ Paoga]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://www.seo-inn.com/ seo]
*[http://www.dissertationwritinghelp.co.uk/ Dissertation Help]
*[http://www.gofrugal.com Project tracking]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[[Personal RFP]]
*[http://projectdanube.org/ ProjectDanube]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://www.socialnori.org/ Social Nori]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.trustfabric.com/ TrustFabric]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://www.banyanproject.com/ The Banyan Project]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12], May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.

Main Page

2011-08-09T16:01:03Z

Alanf: /* VRM Development Work */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal  the customer side  of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010). The purpose of the project is to encourage VRM development and to conduct research on its premises and its progress.

When the project began, Doc saw it as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue": [http://www.diamondlinks.net link building services]

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along  and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones''  to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://azigo.com Azigo]
*[http://connect.me Connect.me]
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[[ListenLog]]
*[http://www.vrm.cl/ myinfo.cl]
*[http://mydex.org/ MyDex]
*[http://newgov.us/ NewGov.us]
*[http://www.paoga.com/ Paoga]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://www.dissertationwritinghelp.co.uk/ Dissertation Help]
*[http://www.gofrugal.com Project tracking]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[[Personal RFP]]
*[http://projectdanube.org/ ProjectDanube]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://www.socialnori.org/ Social Nori]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.trustfabric.com/ TrustFabric]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://www.banyanproject.com/ The Banyan Project]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12], May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.

Interesting Links

2011-08-09T15:59:43Z

Alanf:

[http://cyber.law.harvard.edu/ The Berkman Center for Internet

Stephen Downes - Distributed Digital Rights Management
-- (The 'VRM' of this website is the 'Customer Broker' of the Downes presentations)
-- [http://www.slideshare.net/tag/ddrm Slide shows on DDRM]
-- [http://odrl.net/workshop2004/paper/odrl-downes-paper.pdf Distributed Digital Rights Management: The EduSource Approach to DRM] - presented at ODRL 1.0

-- [http://www.joingame.net/silkroad-online-thief Silkroad online thief]
[http://www.gx18589.com 上海公兴搬场]
[http://www.buyhotleads.com/ Buy Hot Leads]
[http://www.artistrywebsolutions.com/web-design Web Design]
[http://www.universalfinance.org loan modification]
[http://www.seo-inn.com/ SEO services]
[http://www.shindiristudio.com/SEO-optimizacija-sajta/ SEO optimizacija sajta za Google]
[http://www.shindiristudio.com/ Web Design Studio Shindiri]
[http://www.dissertationwritinghelp.co.uk/ Dissertation Help]
[http://www.allegromedical.com/wound-care-c541/coban-self-adherent-wrap-neon-3-wide-p191019.html coban]

PayChoice

2011-08-09T15:52:01Z

Alanf: /* Background */

Note: PayChoice is the name of a company and not an available domain name. [[EmanciPay]] is a new name for the model, which we are vetting at the [[VRM West Coast Workshop 2009]]. Go to [[EmanciPay]] for current editing on the subject.[http://www.writers-write.co.uk Essay writing]

=== Overview ===
PayChoice is a new business model for media: one by which readers, listeners and viewers can quickly and easily pay for the goods they use â on their own terms, and not just those of suppliers' arcane systems.[http://www.essaymojo.co.uk/essay-service.php UK Essay Writing]|[http://www.essaymojo.co.uk/Essay-writing.php Essays Help]

The idea is to build a new marketplace for media â one where supply and demand can relate, converse and transact business on mutually beneficial terms, rather than only on terms provided by thousands of different silo'd systems, each serving to hold the customer captive.

PayChoice is a breed of VRM, or Vendor Relationship Management. VRM is the reciprocal of CRM or Customer Relationship Management. VRM provides customers with tools for engaging with vendors in ways that work for both parties. PayChoice is one of those tools. Or a set of them.[http://www.allegromedical.com/wound-care-c541/coban-self-adherent-wrap-neon-3-wide-p191019.html coban]

=== Background ===
We now live in a media environment where goods previously sold directly or paid for by advertising are freely available and shared widely over the Internet. A number of factors contribute to a business and social conundrum for suppliers of those goods:

* Easy copying and sharing makes the goods freely available at growing ease and convenience.
* Copying and sharing is so widespread and common that punishment for copyright and other usage violations touches only a small minority of offenders, and has proven to be a losing proposition.
* [http://www.customessayhelp.com essay writing]
* [http://www.customessayhelp.com/buy-research-paper.html buy research paper]
* [http://www.customessayhelp.com/essay-help.html buy essay]
* [http://www.mightydesigners.com/ Logo Design Contest]
* [http://www.seo-inn.com/ seo services]
What the marketplace requires are new business and social contracts that ease payment and stigmatize non-payment for media goods. The friction involved in voluntary payment is still high, even on the Web, where one must go through [http://www.shindiristudio.com/ web dizajn] complex forms even to make simple payments. There is no common and easy way either to keep track of what media (free or otherwise) we consume (see [[Media Logging]]), to determine what it might be worth, and to pay for it easily and in standard ways -- to many different suppliers. (Again, each supplier has its own system for accepting payments.)[http://www.dissertationwritinghelp.co.uk/ dissertation help]

PayChoice will create a "buy button"-simple payment system to allow readers, listeners and viewers to pay whatever they like, at their discretion, for whatever media products they use. For too many media the traditional business models -- subscriptions, newsstand sales, advertising and underwriting -- are not sufficient. (Especially in the current economic environment, which is akin to an earthquake that won't stop.) Nor do they support full participation and involvement with their users.

PayChoice differs from other payment models (subscriptions, newsstand, tip jars) by allowing the customer to pay any amount they please, when they please, with minimum friction -- and with full choice about what they disclose about themselves. PayChoice will also support credit for referrals, requests for service, feedback and other relationship support mechanisms, all at the control of the user. For example, PayChoice can provide quick and easy ways for listeners to pay for public radio broadcasts or podcasts, for readers to pay for otherwise "free" papers or blogs, and paid request for stories or programs to be expressed and aggregated, without requiring the customer to disclose unnecessary private information, to become a "member". This will scaffold real relationships between buyers and sellers, and for supporting journalists covering what Jake Shapiro calls "microbeats." It will also give deeper meaning to "membership" in non-profits. (Under the current system, "membership" means putting one's name on a pitch list for future contributions, and not much more than that.)
* [http://www.essayhelppros.com essay writing help]
* [http://www.essayhelppros.com/analysis-essay.php analysis essay]
* [http://www.headlicetreatmentworld.com head lice treatment]

PayChoice will also connect the sellers' CRM (Customer Relationship Management) systems with customers' VRM (Vendor Relationship Management) systems, supporting rich and participatory two-way relationships. In fact, PayChoice will by definition be a VRM system.

=== Micro-accounting ===

The idea of [http://en.wikipedia.org/wiki/Micropayment "micro-payments"] for goods on the Net has been around for a long time, and has recently been revitalized as a potential business model for journalism by [http://www.time.com/time/business/article/0,8599,1877191,00.html an article by Walter Isaacson] in Time Magazine. What ProjectVRM [http://blogs.law.harvard.edu/vrm/2009/02/11/paychoice-for-newspapers-and-everything-else-thats-free/ suggests instead] is something we don't yet have, but very much need: ''micro-accounting'' for actual uses. These including reading, listening and watching.

Most of what we now call "content" is both free for the taking and worth more than $zero. How much more? We need to be able to say.

So, as currently planned, PayChoice would -
# Provide a single and easy way that consumers of âcontentâ can become customers of it. In the current system -- which isn't one -- every artist, every musical group, every public radio and TV station, has his, her or its own way of taking in contributions from those who appreciate the work. This can be arduous and time-consuming for everybody involved. What PayChoice proposes, however, is not a replacement for existing systems, but a new system that can supplement existing fund-raising systems -- one that can soak up much of today's MLOTT: Money Left On The Table.
# Provide ways for individuals to look back through their media usage histories, inform themselves about what they have been enjoying, and to determine how much it is worth to them. The Copyright Arbitration Royalty Panel (CARP), and later the Copyright Royalty Board (CRB), both came up with ârates and terms that would have been negotiated in the marketplace between a willing buyer and a willing sellerâ â language that first appeared in the 1995 Digital Performance Royalty Act (DPRA), and tweaked in 1998 by the Digital Millennium Copyright Act (DMCA), under which both the CARP and the CRB operated. The rates they came up with peaked at $.0001 per âperformanceâ (a song or recording), per listener. PayChoice creates the âwilling buyerâ that the DRPA thought wouldnât exist.
# Stigmatize non-payment for worthwhile media goods. This is where âsocialâ will finally come to be something more than yet another tech buzzmodifier.

All these require micro-accounting, not micro-payments. In fact micro-accounting can inform ordinary payments that can be made in clever new ways that should satisfy everybody with an interest in seeing artists compensated fairly for their work. An individual listener, for example, can say "I want to pay 1Â¢ for every song I hear on the radio," and "I'll send [http://www.soundexchange.com/ SoundExchange] a lump sum of all the pennies wish to pay for songs I hear over the course of a year, along with an accounting of what artists and songs I've listened to" -- and leave dispersal of those totaled pennies up to the kind of agency that likes, and can be trusted, to do that kind of thing [http://www.slstrategies.com/ no faxing payday loans].

Similar systems can also be put in place for readers of newspapers, blogs and other journals.

What's important is that the control is in the hands of the individual, and that the accounting and dispersal systems work the same way for everybody.

=== Projects ===

To work, PayChoice needs to have its choices informed. For that there should be a number of tools in the [[Media Logging]] toolbox. The first we're working on is a [[Listen Log]] called [[ListenLog]] for the [http://publicradiotuner.org Public Radio Tuner].

=== FAQ ===
''Q: Who would want to use it and why?''

Right now supporting otherwise "free" journalism ranges from difficult (setting up separate paid relationships with each journal or broadcast station, each with its own rules and procedures, with all data stored in the journal or station's system) to impossible (no means are provided at all). Even the membership systems of public broadcasting exclude vast numbers of people who would contribute "if it was easy". PayChoice will make it easy for consumers of media to become customers of media. It will allow those customers to pay for what they want, when they want, and to initiate actual relationships with the news organizations they pay -- on their own terms as well as those of the news organization.

''Q: What potentially bigger thing might happen if everything went perfectly and the stars all aligned?''

A much more healthy media business would arise out of the one that's failing -- at least economically -- right now. In the process, the media business would no longer be required to depend entirely on advertising, newsstand sales, subscriptions and donations because a new and far more accountable system would be in place. It would, for example, provide a way for any journalist or journalistic organization in the "long tail" to find paying customers for their work.

''Q: Is PayChoice a micropayments model?''

No. Paychoice will involve what might be called "microaccounting," however, by keeping logs and histories that inform the user about what media content he or she has consumed. This will aid in valuing that content. Users will also be able to set what might be called "microprices" on items such as songs heard on radio and other music streaming sources, such as Pandora or Last.fm. A listener could, for example, say he or she will pay 1Â¢ per song, and have payments roll over when they reach a sum large enough to make the transaction worthwhile. Willingness to pay can also be aggregated among multiple users. There are lots of ways to arrange this. But micropayments have proven problematic so far and we have no intent to visit the same problems with PayChoice.

''Q: How will you be able to measure whether or not PayChoice has really made a difference?''

The primary measure would be monetary -- measurable as cash income to news producers from the consumers who, by paying, would become customers as well. Goals and benchmarks for measuring social effects would be established.

A secondary measure would be membership activities other than those surrounding transaction.

''Q: What un-met need does PayChoice answer?''

Media need a new business model. In spite of the shift of advertising from other media to digital ones, little of this money finds its way to supporting, for example, participatory journalism, where so much good and pioneering work is taking place.

PayChoice will create that model. It will also go beyond monetary support to include means for establishing working relationships between the buyers and sellers of media products, so demand can find supply and vice versa.

There is also the need to address the likelihood that advertising -- the primary source of income for many media enterprises -- will either be severely diminished or go away, simply because ways will be found for demand to find supply that are more efficient than the guesswork that advertising involves. PayChoice will be one way to take advantage of this inevitable shift in the marketplace.

[[Category:Media Logging]]

Interesting Links

2011-08-06T17:29:52Z

Alanf:

[http://cyber.law.harvard.edu/ The Berkman Center for Internet

Stephen Downes - Distributed Digital Rights Management
-- (The 'VRM' of this website is the 'Customer Broker' of the Downes presentations)
-- [http://www.slideshare.net/tag/ddrm Slide shows on DDRM]
-- [http://odrl.net/workshop2004/paper/odrl-downes-paper.pdf Distributed Digital Rights Management: The EduSource Approach to DRM] - presented at ODRL 1.0

-- [http://www.joingame.net/silkroad-online-thief Silkroad online thief]
[http://www.gx18589.com 上海公兴搬场]
[http://www.buyhotleads.com/ Buy Hot Leads]
[http://www.artistrywebsolutions.com/web-design Web Design]
[http://www.universalfinance.org loan modification]
[http://www.allseoexperts.com/ SEO Experts]
[http://www.shindiristudio.com/SEO-optimizacija-sajta/ SEO optimizacija sajta za Google]
[http://www.shindiristudio.com/ Web Design Studio Shindiri]
[http://www.allegromedical.com/wound-care-c541/coban-self-adherent-wrap-neon-3-wide-p191019.html coban]

PayChoice

2011-08-06T17:28:26Z

Alanf: /* Overview */

Note: PayChoice is the name of a company and not an available domain name. [[EmanciPay]] is a new name for the model, which we are vetting at the [[VRM West Coast Workshop 2009]]. Go to [[EmanciPay]] for current editing on the subject.[http://www.writers-write.co.uk Essay writing]

=== Overview ===
PayChoice is a new business model for media: one by which readers, listeners and viewers can quickly and easily pay for the goods they use â on their own terms, and not just those of suppliers' arcane systems.

The idea is to build a new marketplace for media â one where supply and demand can relate, converse and transact business on mutually beneficial terms, rather than only on terms provided by thousands of different silo'd systems, each serving to hold the customer captive.

PayChoice is a breed of VRM, or Vendor Relationship Management. VRM is the reciprocal of CRM or Customer Relationship Management. VRM provides customers with tools for engaging with vendors in ways that work for both parties. PayChoice is one of those tools. Or a set of them.[http://www.allegromedical.com/wound-care-c541/coban-self-adherent-wrap-neon-3-wide-p191019.html coban]

=== Background ===
We now live in a media environment where goods previously sold directly or paid for by advertising are freely available and shared widely over the Internet. A number of factors contribute to a business and social conundrum for suppliers of those goods:

* Easy copying and sharing makes the goods freely available at growing ease and convenience.
* Copying and sharing is so widespread and common that punishment for copyright and other usage violations touches only a small minority of offenders, and has proven to be a losing proposition.
* [http://www.customessayhelp.com essay writing]
* [http://www.customessayhelp.com/buy-research-paper.html buy research paper]

What the marketplace requires are new business and social contracts that ease payment and stigmatize non-payment for media goods. The friction involved in voluntary payment is still high, even on the Web, where one must go through [http://www.shindiristudio.com/ web dizajn] complex forms even to make simple payments. There is no common and easy way either to keep track of what media (free or otherwise) we consume (see [[Media Logging]]), to determine what it might be worth, and to pay for it easily and in standard ways -- to many different suppliers. (Again, each supplier has its own system for accepting payments.)[http://www.dissertationinn.co.uk/ dissertation help]

PayChoice will create a "buy button"-simple payment system to allow readers, listeners and viewers to pay whatever they like, at their discretion, for whatever media products they use. For too many media the traditional business models -- subscriptions, newsstand sales, advertising and underwriting -- are not sufficient. (Especially in the current economic environment, which is akin to an earthquake that won't stop.) Nor do they support full participation and involvement with their users.

PayChoice differs from other payment models (subscriptions, newsstand, tip jars) by allowing the customer to pay any amount they please, when they please, with minimum friction -- and with full choice about what they disclose about themselves. PayChoice will also support credit for referrals, requests for service, feedback and other relationship support mechanisms, all at the control of the user. For example, PayChoice can provide quick and easy ways for listeners to pay for public radio broadcasts or podcasts, for readers to pay for otherwise "free" papers or blogs, and paid request for stories or programs to be expressed and aggregated, without requiring the customer to disclose unnecessary private information, to become a "member". This will scaffold real relationships between buyers and sellers, and for supporting journalists covering what Jake Shapiro calls "microbeats." It will also give deeper meaning to "membership" in non-profits. (Under the current system, "membership" means putting one's name on a pitch list for future contributions, and not much more than that.)
* [http://www.essayhelppros.com essay writing help]
* [http://www.essayhelppros.com/analysis-essay.php analysis essay]
* [http://www.headlicetreatmentworld.com head lice treatment]

PayChoice will also connect the sellers' CRM (Customer Relationship Management) systems with customers' VRM (Vendor Relationship Management) systems, supporting rich and participatory two-way relationships. In fact, PayChoice will by definition be a VRM system.

=== Micro-accounting ===

The idea of [http://en.wikipedia.org/wiki/Micropayment "micro-payments"] for goods on the Net has been around for a long time, and has recently been revitalized as a potential business model for journalism by [http://www.time.com/time/business/article/0,8599,1877191,00.html an article by Walter Isaacson] in Time Magazine. What ProjectVRM [http://blogs.law.harvard.edu/vrm/2009/02/11/paychoice-for-newspapers-and-everything-else-thats-free/ suggests instead] is something we don't yet have, but very much need: ''micro-accounting'' for actual uses. These including reading, listening and watching.

Most of what we now call "content" is both free for the taking and worth more than $zero. How much more? We need to be able to say.

So, as currently planned, PayChoice would -
# Provide a single and easy way that consumers of âcontentâ can become customers of it. In the current system -- which isn't one -- every artist, every musical group, every public radio and TV station, has his, her or its own way of taking in contributions from those who appreciate the work. This can be arduous and time-consuming for everybody involved. What PayChoice proposes, however, is not a replacement for existing systems, but a new system that can supplement existing fund-raising systems -- one that can soak up much of today's MLOTT: Money Left On The Table.
# Provide ways for individuals to look back through their media usage histories, inform themselves about what they have been enjoying, and to determine how much it is worth to them. The Copyright Arbitration Royalty Panel (CARP), and later the Copyright Royalty Board (CRB), both came up with ârates and terms that would have been negotiated in the marketplace between a willing buyer and a willing sellerâ â language that first appeared in the 1995 Digital Performance Royalty Act (DPRA), and tweaked in 1998 by the Digital Millennium Copyright Act (DMCA), under which both the CARP and the CRB operated. The rates they came up with peaked at $.0001 per âperformanceâ (a song or recording), per listener. PayChoice creates the âwilling buyerâ that the DRPA thought wouldnât exist.
# Stigmatize non-payment for worthwhile media goods. This is where âsocialâ will finally come to be something more than yet another tech buzzmodifier.

All these require micro-accounting, not micro-payments. In fact micro-accounting can inform ordinary payments that can be made in clever new ways that should satisfy everybody with an interest in seeing artists compensated fairly for their work. An individual listener, for example, can say "I want to pay 1Â¢ for every song I hear on the radio," and "I'll send [http://www.soundexchange.com/ SoundExchange] a lump sum of all the pennies wish to pay for songs I hear over the course of a year, along with an accounting of what artists and songs I've listened to" -- and leave dispersal of those totaled pennies up to the kind of agency that likes, and can be trusted, to do that kind of thing [http://www.slstrategies.com/ no faxing payday loans].

Similar systems can also be put in place for readers of newspapers, blogs and other journals.

What's important is that the control is in the hands of the individual, and that the accounting and dispersal systems work the same way for everybody.

=== Projects ===

To work, PayChoice needs to have its choices informed. For that there should be a number of tools in the [[Media Logging]] toolbox. The first we're working on is a [[Listen Log]] called [[ListenLog]] for the [http://publicradiotuner.org Public Radio Tuner].

=== FAQ ===
''Q: Who would want to use it and why?''

Right now supporting otherwise "free" journalism ranges from difficult (setting up separate paid relationships with each journal or broadcast station, each with its own rules and procedures, with all data stored in the journal or station's system) to impossible (no means are provided at all). Even the membership systems of public broadcasting exclude vast numbers of people who would contribute "if it was easy". PayChoice will make it easy for consumers of media to become customers of media. It will allow those customers to pay for what they want, when they want, and to initiate actual relationships with the news organizations they pay -- on their own terms as well as those of the news organization.

''Q: What potentially bigger thing might happen if everything went perfectly and the stars all aligned?''

A much more healthy media business would arise out of the one that's failing -- at least economically -- right now. In the process, the media business would no longer be required to depend entirely on advertising, newsstand sales, subscriptions and donations because a new and far more accountable system would be in place. It would, for example, provide a way for any journalist or journalistic organization in the "long tail" to find paying customers for their work.

''Q: Is PayChoice a micropayments model?''

No. Paychoice will involve what might be called "microaccounting," however, by keeping logs and histories that inform the user about what media content he or she has consumed. This will aid in valuing that content. Users will also be able to set what might be called "microprices" on items such as songs heard on radio and other music streaming sources, such as Pandora or Last.fm. A listener could, for example, say he or she will pay 1Â¢ per song, and have payments roll over when they reach a sum large enough to make the transaction worthwhile. Willingness to pay can also be aggregated among multiple users. There are lots of ways to arrange this. But micropayments have proven problematic so far and we have no intent to visit the same problems with PayChoice.

''Q: How will you be able to measure whether or not PayChoice has really made a difference?''

The primary measure would be monetary -- measurable as cash income to news producers from the consumers who, by paying, would become customers as well. Goals and benchmarks for measuring social effects would be established.

A secondary measure would be membership activities other than those surrounding transaction.

''Q: What un-met need does PayChoice answer?''

Media need a new business model. In spite of the shift of advertising from other media to digital ones, little of this money finds its way to supporting, for example, participatory journalism, where so much good and pioneering work is taking place.

PayChoice will create that model. It will also go beyond monetary support to include means for establishing working relationships between the buyers and sellers of media products, so demand can find supply and vice versa.

There is also the need to address the likelihood that advertising -- the primary source of income for many media enterprises -- will either be severely diminished or go away, simply because ways will be found for demand to find supply that are more efficient than the guesswork that advertising involves. PayChoice will be one way to take advantage of this inevitable shift in the marketplace.

[[Category:Media Logging]]

Main Page

2011-07-31T21:35:08Z

Alanf: /* Project VRM */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal  from the customer side  of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.[http://www.writers-write.co.uk Essay writing]

VRM development projects are listed below.

== Project VRM ==

[http://www.choithraminternational.com schools indore] [http://projectvrm.org ProjectVRM] is a research and development project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls], a fellow at the Center, to encourage VRM development and to conduct research on its premises and its progress.

When the project began in 2006, Doc saw it as "a way to fulfill the promise of [http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools. You can also try a [http://phonyphonecalls.blogspot.com/ cell phone lookup ]

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, [http://www.dissertationwritinghelp.co.uk/ dissertation help]in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events and site.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise [http://www.pbsolution.de/ Internet Agentur] their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on [http://www.noguruscam.com advertising] and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along  and cannot be asked, as long as sellers continue to hold all the relationship cards.[http://www.allegromedical.com/wound-care-c541/tegaderm-hp-transparent-dressing-8-x-12-p191072.html tegaderm]

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones''  to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as <span class="plainlinks">[http://www.mycaal.com <span style="color:black;font-weight:normal; text-decoration:none!important; background:none!important; text-decoration:none;">loan modification</span>]
sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Terminology ==
Like any new market, VRM requires the introduction of a handful of new terms. The community is currently (October 2010) using this wiki to develop Wikipedia entries for the following terms. Feel free to help us by reviewing and editing the following pages (or our [[Wikipedia Article Discussion]] page):
* [[Personal data service]]
* [[Personal data server]]
* [[Personal data store]]
* [[Personal data ecosystem]]
* [[Personal Cloud]]
* [[Personal Data management]]

We encourage discussion of these definitions on the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Please add other terms you feel are important to <span class="plainlinks">[http://seoph2.cafe24.com/wordpress/ <span style="color:black;font-weight:normal; text-decoration:none!important; background:none!important; text-decoration:none;">seo blog</span>] harmonize within VRM and with related <span class="plainlinks">[http://www.allseoexperts.com/ <span style="color:black;font-weight:normal; text-decoration:none!important; background:none!important; text-decoration:none;">web design</span>] communities.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations of whom some are commercial entities, some are standing open source code development efforts:

*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[http://genomera.com Genomera (Health VRM)]
*[[GRM: Government Relationship Management]]
*[http://www.gofrugal.com/pos/point-of-sale.html Project Management]
*[http://higgins-project.org higgins-project.org
*[[Personal RFP]]
*[http://themineproject.org/ The Mine! Project]
*[[Rechtsanwalt]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]
* [http://www.reddit.com/r/vrm/ Reddit on VMR Articles] [A canonical list of influential documents, blog posts, whitepapers, and articles about VRM. http://econometriclinks.com/* [http://www.gallbladderdetox.com/gall-bladder-surgery Gallbladder Removal] You can vote up links that provide the best background on VRM.

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] November, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]] (date TBD)
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.

<div class="right" >
<ul style="display:none;">
[http://www.ocularconcepts.us Web Design Cleveland]

</div>

Main Page

2011-07-31T21:33:49Z

Alanf: /* VRM and the Economy */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal  from the customer side  of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.[http://www.writers-write.co.uk Essay writing]

VRM development projects are listed below.

== Project VRM ==

[http://www.choithraminternational.com schools indore] [http://projectvrm.org ProjectVRM] is a research and development project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls], a fellow at the Center, to encourage VRM development and to conduct research on its premises and its progress.

When the project began in 2006, Doc saw it as "a way to fulfill the promise of [http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools. You can also try a [http://phonyphonecalls.blogspot.com/ cell phone lookup ]

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, [http://www.dissertationinn.co.uk/ dissertation help]in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events and site.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise [http://www.pbsolution.de/ Internet Agentur] their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on [http://www.noguruscam.com advertising] and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along  and cannot be asked, as long as sellers continue to hold all the relationship cards.[http://www.allegromedical.com/wound-care-c541/tegaderm-hp-transparent-dressing-8-x-12-p191072.html tegaderm]

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones''  to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as <span class="plainlinks">[http://www.mycaal.com <span style="color:black;font-weight:normal; text-decoration:none!important; background:none!important; text-decoration:none;">loan modification</span>]
sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.

== VRM Terminology ==
Like any new market, VRM requires the introduction of a handful of new terms. The community is currently (October 2010) using this wiki to develop Wikipedia entries for the following terms. Feel free to help us by reviewing and editing the following pages (or our [[Wikipedia Article Discussion]] page):
* [[Personal data service]]
* [[Personal data server]]
* [[Personal data store]]
* [[Personal data ecosystem]]
* [[Personal Cloud]]
* [[Personal Data management]]

We encourage discussion of these definitions on the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Please add other terms you feel are important to <span class="plainlinks">[http://seoph2.cafe24.com/wordpress/ <span style="color:black;font-weight:normal; text-decoration:none!important; background:none!important; text-decoration:none;">seo blog</span>] harmonize within VRM and with related <span class="plainlinks">[http://www.allseoexperts.com/ <span style="color:black;font-weight:normal; text-decoration:none!important; background:none!important; text-decoration:none;">web design</span>] communities.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations of whom some are commercial entities, some are standing open source code development efforts:

*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[http://genomera.com Genomera (Health VRM)]
*[[GRM: Government Relationship Management]]
*[http://www.gofrugal.com/pos/point-of-sale.html Project Management]
*[http://higgins-project.org higgins-project.org
*[[Personal RFP]]
*[http://themineproject.org/ The Mine! Project]
*[[Rechtsanwalt]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]
* [http://www.reddit.com/r/vrm/ Reddit on VMR Articles] [A canonical list of influential documents, blog posts, whitepapers, and articles about VRM. http://econometriclinks.com/* [http://www.gallbladderdetox.com/gall-bladder-surgery Gallbladder Removal] You can vote up links that provide the best background on VRM.

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] November, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]] (date TBD)
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. Or edit this wiki by signing up at the top of this page.

<div class="right" >
<ul style="display:none;">
[http://www.ocularconcepts.us Web Design Cleveland]

</div>